Solutions Engineer

• Lead product demonstrations tailored to each prospect’s business needs and use cases.
• Run discovery sessions to understand business requirements, then translate them into solutions using KWI’s functional capabilities and standard integration methods.
• Create solution documentation and support RFP responses that show how KWI addresses specific business challenges.
• Help clients configure and optimize KWI to solve their business problems, guiding process and workflow changes and supporting change management.
• Resolve complex implementation challenges and guide clients on connecting KWI to third-party systems using standard integration methods.
• Document solutions and best practices for reuse, partner with Client Delivery on challenging implementations, and advocate for platform enhancements when client needs exceed current capabilities.
• Develop frameworks, best practices, and enablement materials that help implementation and referral partners position KWI, and provide solutioning guidance in their engagements.
• Work with Product and Customer Success to turn client challenges into product requirements and reusable solution patterns, and share market insights that inform product strategy.

Solutions Consultant

Technical Program Manager

• Own the master release timeline across all engineering teams, with a particular focus on the POS release cycle.
• Map and track cross-team dependencies; surface conflicts early and drive resolution before they become delays. Facilitate go/no-go checkpoints.
• You can approve a go based on readiness data; all no-go decisions escalate to the CTO and Head of Product.
• Manage the release calendar so teams on different schedules do not collide. Establish and enforce change control: once scope is locked, late changes require formal approval with an impact assessment.
• Define and maintain RACI matrices for release activities across Engineering, QA, Technical Writing, Marketing, and Customer Success.
• Run release readiness reviews that include all involved departments, not just engineering.
• Serve as the single point of accountability for program-level release status visibility across the organization.
• Proactively identify risks to timelines, scope, and quality across all teams.
• Maintain a risk register and drive mitigation plans.
• Escalate to the CTO and Head of Product when cross-team conflicts cannot be resolved at the team level.
• Convert tribal knowledge into documented, repeatable processes: release runbooks, checklists, onboarding guides.
• Define and maintain the release process end-to-end so it is survivable if any individual is unavailable.
• Establish templates for cross-team planning: dependency maps, risk registers, status reports.
• Identify bottlenecks and gaps; propose and implement improvements using retrospective data.
• Design and own the organization-wide status reporting system: template, cadence, format, and a compilation mechanism so the report assembles itself.
• Author program-level status reports directly covering cross-team releases, dependency health, risks, and milestones.
• Partner with engineering leadership to mature delivery practices and introduce tooling that improves velocity and visibility.
• Establish program-level metrics (cycle time, release predictability, dependency-related delays) and use them to drive improvement.

Full-stack Engineer

• Lead the development and implementation of software projects from inception to deployment.
• Be a creative problem solver who can draw on an array of expertise and technology to design and implement reliable, scalable, and maintainable solutions to challenging problems.
• Works closely with teams to deliver transformational change to our processes and technologies across multiple teams.
• Lead the technical specification, development, integration, testing and release of software components
• Identify and address technical challenges, optimize code for performance, and participate in ongoing code refactoring.
• Use AI to develop applications and help solve problems.

Senior Software Engineer

DevOps Engineer

• Support and operate our Linux/UNIX systems, VMware infrastructure, CI/CD pipelines, MySQL databases, and containerized workloads that serve our retail clients 24×7.
• Own incidents end-to-end: triage alerts, drive root-cause analysis across the application, database, and network layers, and write the post-incident docs that stop recurrence.
• Tune and operate MySQL at production scale: query analysis, replication topology, backup and recovery, and schema changes against live workloads.
• Containerize and template services using Docker and infrastructure-as-code patterns to make deployments repeatable, declarative, and boring.
• Improve observability across the fleet — metrics, logs, traces, and dashboards — so problems are seen before customers feel them.
• Use modern AI-augmented engineering tools (Claude Code, MCP-based workflows, agentic automation) as a daily multiplier — to operate faster and extend what one engineer can deliver.
• Document and mentor. Runbooks, design docs, and onboarding material aren't an afterthought here — they're how the team scales.

Senior Infrastructure – Reliability Engineer

Technical Recruiter

• Talent Acquisition – working with the business to identify critical roles proactively, create job descriptions, identify, and vet candidates through a variety of sources, and fill positions with a focus on related time to fill and cost per hire metrics.
• Manage a full cycle recruiting process: identify, engage, evaluate top candidates.
• Be the main resource for executives to develop strategies, make critical decisions, and drive creative approaches for recruiting top talent across the company.
• Maintain and establish regular touch points with hiring managers and candidates.
• Maintaining a talent pool of potential employees who can be contacted when positions become available.
• Recommend hiring decisions to upper management based on candidate qualifications.
• Collaborate across the organization to build and refine processes to ensure efficient growth into the future.
• Manage and negotiate with external Agencies when needed.