Solutions Consultant

KWI

Solutions Consultant guiding retailers' adoption of a unified commerce platform. Collaborating with Sales, Product, and Client Delivery teams to meet business needs.

Posted 6/20/2026full-timeMelville • New York • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead product demonstrations tailored to each prospect’s business needs and use cases.
Run discovery sessions to understand business requirements, then translate them into solutions using KWI’s functional capabilities and standard integration methods.
Create solution documentation and support RFP responses that show how KWI addresses specific business challenges.
Help clients configure and optimize KWI to solve their business problems, guiding process and workflow changes and supporting change management.
Resolve complex implementation challenges and guide clients on connecting KWI to third-party systems using standard integration methods.
Document solutions and best practices for reuse, partner with Client Delivery on challenging implementations, and advocate for platform enhancements when client needs exceed current capabilities.
Develop frameworks, best practices, and enablement materials that help implementation and referral partners position KWI, and provide solutioning guidance in their engagements.
Work with Product and Customer Success to turn client challenges into product requirements and reusable solution patterns, and share market insights that inform product strategy.

Requirements

What you’ll need

3–5 years of experience in a solutions consulting, sales engineering, implementation, or pre-sales role—ideally in retail technology, commerce, or B2B enterprise SaaS.
A working understanding of retail operations (point of sale, merchandising, order management, or CRM) and how they connect.
The ability to lead compelling product demonstrations and tailor them to a specific audience and use case.
Experience gathering requirements, designing solutions, and documenting them clearly for technical and business stakeholders.
Familiarity with integrations, APIs, and data flows between systems, and the judgment to recommend practical approaches.
Strong communication and presentation skills, with comfort working across Sales, Product, and Client Delivery teams.
Curiosity, adaptability, and a bias toward learning quickly in a fast-paced environment.

Benefits

Comp & perks

Full Medical, Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer Fridays....all year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solutions consultingsales engineeringimplementationpre-salesretail technologycommerceB2B enterprise SaaSintegrationsAPIsdata flows

Soft Skills

communication skillspresentation skillscuriosityadaptabilitylearning quicklyproblem-solvingcollaborationclient advocacyprocess optimizationchange management