Customer Service Representative
Navia Benefit Solutions, Inc.
Solutions Consultant
Kustomer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle
- Serve as the technical bridge between AEs and prospects; take ownership of the prime technical relationship
- Work closely with Sales teams, peers, and product management to deliver appropriate solutions and establish credibility
- Evangelize Kustomer platform value to customers, including business & IT executives
- Conduct business requirements assessments and deliver findings, including pain points, proposed solutions, and ROI
- Develop technical sales strategy
- Configure and demonstrate tailored solutions that reflect each customer's business
- Map RFI/RFP requirements to software solutions
- Scope, manage and execute customer pilots and Proof of Concepts
- Influence new product development through solution scoping
- Deliver technical information onsite, online, and via telephone; may require travel (30-50%)
Requirements
- 8+ years of Mid Market/Enterprise software selling experience
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- CRM, Contact Center or Customer Service Experience is highly desired
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Must be willing to work in a fast-paced startup environment with multiple responsibilities
- Bachelor's degree or relevant professional experience
- May include traveling for 30 to 50 percent of the time
- May involve handling sensitive personal data (HIPAA Compliance)
Benefits
- competitive salaries and stock options
- 100% healthcare coverage (U.S.)
- 401K
- WiFi and Mobile reimbursement
- generous vacation policy
- pension (UK)
- supplemental health insurance (UK)
- other perks
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSSJavaScriptSaaS applicationstechnical sales strategybusiness requirements assessmentsolution scopingRFIRFPProof of Concepts
Soft skills
interpersonal skillscommunication skillspersuasion skillspresentation skillswriting skillsproblem solving skillscredibility establishmentinfluenceadaptabilityownership
