Solutions Engineer

• Responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle
• Serve as the technical bridge between AEs and prospects; take ownership of the prime technical relationship
• Work closely with Sales teams, peers, and product management to deliver appropriate solutions and establish credibility
• Evangelize Kustomer platform value to customers, including business & IT executives
• Conduct business requirements assessments and deliver findings, including pain points, proposed solutions, and ROI
• Develop technical sales strategy
• Configure and demonstrate tailored solutions that reflect each customer's business
• Map RFI/RFP requirements to software solutions
• Scope, manage and execute customer pilots and Proof of Concepts
• Influence new product development through solution scoping
• Deliver technical information onsite, online, and via telephone; may require travel (30-50%)

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Solutions Engineer