Bilingual Case Manager, Spanish Speaking
Pair Team
Customer Service Representative
Navia Benefit Solutions, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Colorado, Florida, Illinois, Kansas, Montana
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Support customer questions through phone, email and other forms of service delivery
- Complete 80-100 transactions per day with empathy and compassion
- Educate participants about their IRS regulated benefits
- Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
- Execute a high level of service delivery in interactions both external and internal
- Follow best practices for sensitive HIPAA information
- Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house knowledge base, CRM, etc)
- Follow a strict phone schedule (schedule adherence will be measured)
Requirements
- 1 year of customer service experience
- Must have a great phone personality and genuinely enjoy helping people
- Able to communicate IRS benefits conversationally in laymen terms
- Strong oral and written communication skills
- High attention to detail
- Must be able to multi-task (working on administrative tasks in between phone calls)
- Must have excellent follow through and organizational skills
- Strong time management skills
- Consistent attendance is a crucial part of this role and will be closely monitored and measured
