Kustomer

Manager

• Partnering with Digital, Field Marketing, Sales, and BDR teams to develop targeted ABM programs that engage champions, influencers, and executive decision-makers within key accounts.
• Owning end-to-end enterprise ABM program execution, including strategy, goal setting, budgeting, account selection/list management, campaign planning, asset development, follow-up orchestration, and reporting.
• Executing multi-channel ABM campaigns against top global accounts, leveraging both 1:1 and 1:few programs.
• Collaborating with Sales and BDRs to ensure coordinated outreach, account insights, and program alignment throughout the funnel.
• Using data to monitor performance, surface insights, and optimize campaigns to increase engagement, pipeline contribution, and conversion.
• Testing and evolving ABM tactics over time to continuously improve how we identify, reach, and influence target accounts.

ABM Manager

Account Manager

• Build and Lead a High-Performing Team
• Recruit, coach, and develop a diverse team of Account Managers focused on AI upsell and expansion opportunities across North America and EMEA.
• Establish a strong team culture built on accountability, collaboration, and customer value creation.
• Serve as a player-coach, supporting key strategic accounts and high-impact deals.
• Drive AI Revenue Growth & Sales Strategy Execution
• Partner with the Chief Sales Officer to define and execute a scalable AI upsell and expansion strategy.
• Own team pipeline and forecast accuracy; implement disciplined opportunity management practices.
• Develop frameworks for whitespace identification, account prioritization, and AI adoption plays tailored to different customer segments.
• Collaborate with Marketing and Product to align on GTM strategies and enablement for new AI features and use cases.
• Operational & Forecasting Excellence
• Implement consistent forecasting, pipeline reviews, and sales operations practices across both regions.
• Use CRM and analytics to monitor performance, identify trends, and drive continuous improvement.
• Partner with RevOps to refine territories, quota models, and incentive structures as the function scales.
• Cross-Functional Collaboration
• Partner closely with Customer Success to align on account planning, customer health, and expansion opportunities.
• Work with Product and Marketing teams to equip AMs with strong messaging, enablement, and thought leadership around our AI capabilities.
• Provide structured feedback to senior leadership on customer insights and competitive dynamics to influence roadmap and positioning.
• Customer Engagement & Market Influence
• Support executive-level engagement with strategic accounts, acting as a trusted advisor on AI adoption and automation strategies.
• Help customers understand and realize the ROI of AI-driven workflows, reinforcing our platform’s value.
• Stay ahead of market and AI trends to refine our approach and strengthen our customer value narrative.

Manager, Account Management

Brand Designer

• Evolve and uphold Kustomer’s brand system, ensuring consistency while pushing creative boundaries.
• Concept, design, and deliver assets for integrated marketing campaigns (digital, social, email, events, print, video).
• Collaborate with marketing, product, and sales teams to create engaging visuals for presentations, case studies, product launches, and customer stories.
• Partner with the Creative Director to translate business objectives into compelling visual storytelling.
• Work closely with copywriters, marketers, and product designers to maintain a unified brand voice and experience.
• Stay on top of design trends and bring fresh ideas to help Kustomer stand out in a competitive market.
• Provide guidance and feedback to our agency partners.

Consultant

• Leading customer onboarding and configuration sessions to maximize the value customers gain from the Kustomer platform.
• Managing multiple, concurrent customer implementations or onboardings, ensuring projects are completed on time and within scope.
• Acting as a subject matter expert on the Kustomer platform, including API integrations, automation, and omni-channel capabilities.
• Collaborating closely with customer technical and support teams to integrate the Kustomer platform with internal systems and external applications.
• Partnering with Sales and Customer Success teams to provide a seamless handoff from pre-sales to post-sales engagements.
• Facilitating customer workshops, technical training, and Q&A sessions, both onsite and remotely, to drive platform adoption and operational efficiency.
• Identifying, communicating, and troubleshooting platform issues in collaboration with Kustomer’s Product and Engineering teams.
• Building strong customer relationships, acting as a trusted advisor to help customers leverage Kustomer’s full suite of capabilities.
• Developing and documenting best practices, implementation guides, and customer success stories to enhance future onboarding processes.
• Escalating project risks and issues proactively, ensuring timely resolution and customer satisfaction.

Senior Professional Services Consultant

Solutions Engineer

• Responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle
• Serve as the technical bridge between AEs and prospects; take ownership of the prime technical relationship
• Work closely with Sales teams, peers, and product management to deliver appropriate solutions and establish credibility
• Evangelize Kustomer platform value to customers, including business & IT executives
• Conduct business requirements assessments and deliver findings, including pain points, proposed solutions, and ROI
• Develop technical sales strategy
• Configure and demonstrate tailored solutions that reflect each customer's business
• Map RFI/RFP requirements to software solutions
• Scope, manage and execute customer pilots and Proof of Concepts
• Influence new product development through solution scoping
• Deliver technical information onsite, online, and via telephone; may require travel (30-50%)

Solutions Consultant

Performance Marketing

• The Head of Demand Generation is responsible for building and leading a high-performing engine that drives pipeline creation and revenue growth. Reporting directly to the CMO, this role partners closely with Product & Customer Marketing, Sales, Product, and Customer Success to design and execute integrated programs that accelerate growth and deliver measurable business outcomes.
• Develop and execute an end-to-end demand generation strategy. Build multi-channel programs that drive and accelerate pipeline growth, aligning closely with sales and marketing leadership to achieve revenue targets.
• Create and manage a robust program for webinars and digital events, leveraging these channels for lead generation and to nurture existing leads, increasing engagement across targeted audiences.
• Lead a targeted advertising strategy across platforms (e.g., Google, LinkedIn) while integrating organic SEO efforts. Focus on maximizing reach, driving qualified traffic, and improving conversion rates through data-driven insights and optimization.
• Design and implement a high-impact ABM strategy focused on building relationships within key accounts. Utilize personalization and data to prioritize high-value opportunities and strengthen account engagement.
• Drive email marketing and marketing operations, ensuring automated, personalized workflows that maximize lead engagement and conversion. Optimize lead nurturing strategies for streamlined marketing efforts.
• Scale the inbound demand engine to drive substantial new revenue with an efficient CAC payback. Leverage a strategic mix of events, digital demand, account-based marketing, and integrated campaigns to achieve impactful results.
• Create & Optimize programmatic customer journeys across pre-sales stages to drive both acquisition and partner with customer marketing to drive retention, optimizing touchpoints that enhance the customer experience.
• Establish and track KPIs for all demand generation activities. Regularly report progress to the Executive Team, analyzing campaign performance and adjusting strategies for ongoing improvement.
• Build and refine systems that ensure scalable execution of demand generation goals, meeting growth objectives while maintaining operational efficiency.

Head of Demand Generation

Project Manager

• Lead the successful delivery of multiple, concurrent customer implementation projects, from kickoff to go-live.
• Partnering closely with Consultants, Product, and Customer Success teams to ensure seamless handoffs and alignment across the customer lifecycle.
• Developing and managing project plans, timelines, and deliverables, ensuring on-time and within-scope outcomes.
• Serving as the primary point of contact for project stakeholders, providing regular status updates, risk management, and issue resolution.
• Applying standardized delivery methodologies, engagement models, and best practices to ensure consistency and quality in every engagement.
• Driving customer onboarding, adoption, and expansion through effective project execution and relationship management.
• Collaborating with cross-functional teams to refine delivery processes, improve efficiency, and ensure customer success.
• Tracking and analyzing key project metrics, escalating risks and recommending process improvements where needed.

Professional Services Project Manager

Data Engineer

About Kustomer: Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
About the Role: As a Data Engineer on Kustomer’s Engineering team, you will be responsible for growing our business by leveraging advanced data-engineering techniques to enhance our data architecture and streamline data-ingestion processes. Your expertise will be instrumental in improving our data-driven product offerings and in providing valuable insights that drive strategic product decision-making and help us grow globally.
We believe in ownership and are looking for people driven to continuously deliver excellence across all dimensions of their role. This role requires a deep understanding of both the technical and strategic aspects of big data solutions, including data modeling, data warehousing, and data integration.
What You’ll Do:
Data Engineering: Write and adapt tools to classify, ingest and reconcile data. Onboard datasets, explore data and automate tasks using a modern data stack. Develop and implement systems for eventually consistent usage-based data tracking. Design and build solutions to efficiently transport data to customers.
Data Analysis/Business Intelligence: Parse, analyze and understand data sets. Work closely with key stakeholders to identify valuable insights that can be realized from the amalgamation of our data and integration of disparate data sources. Partner with stakeholders and cross-functional teammates to effectively surface and visualize data.
Data Debugging: Find anomalies in datasets and debug issues relating to data availability, access, integrity, privacy and security.
Production Support: Provide proactive oversight of our data pipelines, handle inquiries from internal customers and resolve issues in a timely manner.
Best Practices: Conduct architecture, systems and data reviews across the platform. Provide education and support to the engineering team in data architecture and design. Identify and resolve deficiencies and deviance from best practices. Participate in data initiatives across the platform including scalability, reliability, and cost effectiveness.
Our Data Stack: S3 Tables, Iceberg, StarRocks, BigQuery
Kinesis, Kafka
AWS Lamba, Batch
Our Tech Stack: MongoDB, Elasticsearch, DynamoDB
AWS, GCP
JavaScript/TypeScript (React/Node.js), Python, Go
Coralogix

Senior Data Engineer

Executive Assistant

About Kustomer: Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
About the Role: As the Executive Assistant (EA) to the CEO, your focus will be driving forward productivity, optimizing for efficiency, anticipating needs, and proactively solving issues before they become problems. This role will report to the Chief of Staff to the CEO. Additionally, this role will also support EA needs for our President & COO. Additional responsibilities that fall under your purview are: enhancing and celebrating our culture, aiding in administrative tasks across the organization such as: event planning, company-wide meeting preparation - including presentation materials, light office management and supporting the remainder of the executive team with administrative requests.
This role is based in the New York Metropolitan Area (NY, NJ, CT). Commutable distance to Manhattan is required. We may assign some in-person duties in the NYC Metro Area including a hybrid in-office schedule.
You’ll be responsible for: Proactively managing the CEO’s calendar, meetings, and correspondence; Booking travel, accommodations, reservations as needed for the CEO and executive team events; Work closely with the Chief of Staff to align the CEO’s work and week to the goals and necessary outcomes; Working with the broader Senior Leadership team on behalf of the CEO for scheduling and following up on outstanding items; Key event planner for company-wide events and leadership team offsites, coordinating all the venues and details to make an amazing employee experience; Overseeing the smooth operation of our small NYC office, including in-person and remote coordination, and ensuring it remains stocked with essentials; Partner with the People team to create and host cultural events and recognition opportunities for our Krew; Driving forward ad-hoc projects and work as needed; Working with teams to facilitate Kustomer events across Kustomer including Sales, Talent, and Marketing; Coordinating with our Investors to coordinate board meetings and other interactions with our leadership; Assisting other executives with travel, expenses, and other ad-hoc projects.