Kustomer

Consultant

• Leading customer onboarding and configuration sessions to maximize the value customers gain from the Kustomer platform
• Managing multiple, concurrent customer implementations or onboardings, ensuring projects are completed on time and within scope
• Acting as a subject matter expert on the Kustomer platform, including API integrations, automation, and omnichannel capabilities
• Collaborating closely with customer technical and support teams to integrate the Kustomer platform with internal systems and external applications
• Partnering with Sales and Customer Success teams to provide a seamless handoff from presales to post-sales engagements
• Facilitating customer workshops, technical training, and Q&A sessions, both onsite and remotely, to drive platform adoption and operational efficiency
• Identifying, communicating, and troubleshooting platform issues in collaboration with Kustomer’s Product and Engineering teams
• Building strong customer relationships, acting as a trusted advisor to help customers leverage Kustomer’s full suite of capabilities
• Developing and documenting best practices, implementation guides, and customer success stories to enhance future onboarding processes
• Escalating project risks and issues proactively, ensuring timely resolution and customer satisfaction

Senior Professional Services Consultant

DevOps Engineer

• Serve as a Lead and senior member of the team, leading initiatives and key projects
• Provide guidance and mentorship to team members, fostering a culture of collaboration and technical excellence
• Analyze, design, develop, maintain and improve software infrastructure and platform to expand its capabilities
• Measure, report and drive improvements on scalability, performance, and availability
• Lead complex projects and efforts to improve our ability to respond to impaired production systems
• Lead, plan, and execute large scale system changes to meet business objectives
• Tackle ambiguous engineering problems by designing well architected solutions
• Participate in cross-team initiatives to drive engineering best-practices
• Collaborate with the CTO and other technical leaders to set the vision for strategic development efforts
• Work with various engineering teams to bridge gaps and lead initiatives across backend systems and our data platform
• Proactively identify systemic inefficiencies, design and implement improvements
• Become a trusted coach and mentor, actively building strong technical leaders
• Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform
• Work closely with the Security team to address gaps and vulnerabilities during audits to satisfy compliance requirements
• Manage and coordinate security vulnerabilities and upgrade schedules for EOL (End of Life) software
• Lead or assist in security investigations as needed

Senior Professional Services Consultant

Infrastructure Engineer – SRE