Kustomer

Account Executive

• Working with the sales leadership team to execute on quarterly/annual sales goals
• Consistently meet both AI and Platform sales quotas and drive the sales process forward for the business
• Driving acquisition of new clients through the full sales life cycle for Kustomer
• Successfully deliver our AI value proposition, product demonstration and core values
• Represent Kustomer as an industry thought leader in the market
• Maintaining an understanding of the competitive market space to effectively position Kustomer
• Attending industry events and growing Kustomer’s presence within the market
• Coordinating closely with our customer experience team to ensure seamless onboarding for clients

Strategic Account Executive

• Working with the sales leadership team to define and execute on quarterly/annual sales goals
• Consistently meet sales quotas and drive the sales process forward for the business
• Driving acquisition of new clients through the full sales life cycle for Kustomer
• Successfully deliver our value proposition, product demonstration and core values
• Represent Kustomer as an industry thought leader in the market
• Maintaining an understanding of the competitive market space to effectively position Kustomer
• Attending industry events and growing Kustomer’s presence within the market
• Coordinating closely with our customer experience team to ensure seamless onboarding for clients

Enterprise Account Executive

Solutions Engineer

• Working closely with Sales teams, peers, and product management to deliver the appropriate solution
• Evangelizing Kustomer platform value to customers (including business & IT executives)
• Business requirements assessment and delivery of findings
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions
• Mapping RFI/RFP requirements to software solutions
• Scoping, managing and executing customer pilots and Proof of Concepts
• Solution scoping abilities

Solutions Consultant

Customer Success Manager

• Leading and developing a high-performing team of CSMs focused on driving customer retention, expansion, and AI adoption outcomes
• Hiring and retaining exceptional team members. Coach and develop those team members to be able to handle larger and more complex books of business.
• Driving KPIs across renewals, expansions, product adoption, AI utilization, and measurable automation performance
• Acting as a strategic point of escalation for your team’s clients when needed, ensuring risk mitigation and catalyzing opportunities to action
• Empowering your team to act as advocates for the customer, advising on complex problems within our organization and escalating when appropriate
• Ensuring consistent processes/SLAs to collaborate with Product, Engineering, TAMs, Technical Support, and other teams
• Owning our client-facing processes, policies, playbooks, and values so as to empower your team to be successful with their clients
• Designing and launching internal processes to create a scalable infrastructure for our Customer Success team
• Supporting and designing repeatable frameworks to share customer feedback with the Product organization while proactively helping customers understand our product roadmap and timelines
• Partnering with Product and Engineering to surface insights on AI performance, feature adoption, and customer feedback to inform our roadmap
• Expanding our list of referenceable customers
• Traveling to visit customers onsite ~ 25%
• May involve handling sensitive personal data

Manager, Customer Success

Full-stack Engineer

• Design, develop, and deploy robust and scalable full-stack web applications using Node.js, React, Golang, MongoDB, and AWS
• Collaborate with cross-functional teams, including product managers, designers, and other engineers, to understand project requirements and translate them into technical solutions.
• Build efficient and reusable backend and frontend components and libraries
• Develop APIs and integrate with external services and databases, ensuring data integrity and security
• Write clean, maintainable, and well-documented code following best practices and coding standards
• Optimize application performance by implementing caching mechanisms, efficient algorithms, and database indexing
• Implement front-end interfaces with a focus on user experience, responsiveness, and accessibility
• Conduct thorough testing, including unit testing and integration testing, to ensure the quality and reliability of the application
• Collaborate with Infrastructure Engineers to deploy and maintain applications on AWS, ensuring high availability and scalability
• Monitor and troubleshoot production issues, providing timely resolutions and proactive bug fixes
• Stay up to date with the latest industry trends, tools, and technologies related to full-stack development and propose improvements to the development process
• Conduct code reviews, provide constructive feedback, and mentor junior developers to ensure code quality and continuous improvement
• Use AI tools to support day-to-day development, including writing, debugging, testing, and validating code
• Contribute to the design and implementation of AI-powered features where they enhance end-user experience or improve platform efficiency
• Stay current with emerging AI development tools and practices, and help the team adopt those that improve velocity and quality

Software Engineer, Full Stack – Senior, Staff

• Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring
• Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity
• Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization

Software Engineer, AI Automations – Senior, Staff

Developer Relations

• Improve developer experience across the engineering organization by identifying friction points, modernizing tools, and enabling engineers to work faster and more effectively.
• Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring.
• Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
• Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices.