Senior Professional Services Consultant

Kustomer

Professional Services Consultant onboarding and supporting new customers at Kustomer. Responsible for ensuring project success and high user adoption in a customer-centric role.

Posted 7/13/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $135,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and configuration for the Kustomer platform, with a strong focus on API integrations, automation, and omnichannel capabilities. Proven ability to manage complex projects, build customer relationships, and facilitate training to enhance platform adoption and operational efficiency.

Highest-signal resume keywords

Customer OnboardingAPI IntegrationsCRM PlatformsProject ManagementTechnical Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support AutomationWorkflow OptimizationData MigrationBasic Scripting LogicWeb TechnologiesJavaScriptNodeReactAPI CallsAgentic AI Concepts

Soft Skills

Excellent CommunicationInterpersonal SkillsWriting SkillsRelationship ManagementIndependent Work

Tools & Technologies

KustomerSalesforceZendeskEvent-Driven ProcessesWebhooksSSOOAuth

Industry Keywords

SaaSCX TechnologyCustomer SuccessTechnical ConsultingCustomer Engagement

Tech Stack

Tools & technologies

JavaScriptNode.jsReact

About the role

Key responsibilities & impact

Leading customer onboarding and configuration sessions to maximize the value customers gain from the Kustomer platform
Managing multiple, concurrent customer implementations or onboardings, ensuring projects are completed on time and within scope
Acting as a subject matter expert on the Kustomer platform, including API integrations, automation, and omnichannel capabilities
Collaborating closely with customer technical and support teams to integrate the Kustomer platform with internal systems and external applications
Partnering with Sales and Customer Success teams to provide a seamless handoff from presales to post-sales engagements
Facilitating customer workshops, technical training, and Q&A sessions, both onsite and remotely, to drive platform adoption and operational efficiency
Identifying, communicating, and troubleshooting platform issues in collaboration with Kustomer’s Product and Engineering teams
Building strong customer relationships, acting as a trusted advisor to help customers leverage Kustomer’s full suite of capabilities
Developing and documenting best practices, implementation guides, and customer success stories to enhance future onboarding processes
Escalating project risks and issues proactively, ensuring timely resolution and customer satisfaction

Requirements

What you’ll need

5+ years of professional consulting experience, preferably in a customer-facing role within the SaaS or CX technology space
Experience with CRM or Customer Support platforms, ideally Kustomer, Salesforce, Zendesk or similar customer support systems
Technical aptitude with experience in customer support automation, chatbots, and workflow optimization
Familiarity with API-based integrations and workflow tools (e.g., event-driven processes, webhooks, API calls)
Familiarity with agentic AI concepts (e.g., autonomous workflows, AI-driven resolution/routing) and comfort configuring and optimizing AI-powered features within a SaaS platform
Understanding of data migration concepts, including working knowledge of querying, reconciliation, and basic scripting logic
General awareness of web technologies and frameworks (e.g., JavaScript, Node, React) for solution validation and troubleshooting
Exposure to authentication and authorization standards such as SSO and OAuth, with the ability to guide clients on implementation best practices
Excellent communication, interpersonal, and writing skills
Proven ability to manage complex projects and customer relationships
Ability to work independently and prioritize multiple projects simultaneously
Bachelor’s Degree or equivalent work experience in a related field
Willingness to travel for customer engagements as needed

Benefits

Comp & perks

100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension (in the UK)
Supplemental health insurance (in the UK)