Director, Product Management, Data Strategy & Identity
Dynata
Go
Customer Success Specialist, ClimateTech
Kupa Global
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Overseeing client onboarding and ensuring timely delivery of analysis and special requests.
- Ensuring accuracy and thoroughness in all customer requests and general interactions.
- Promoting the value of TLG's products through customer experience.
- Upselling services and products relevant to customer needs.
- Prioritising the needs and goals of customers by providing immediate attention to them and sharing regular updates on relevant matters.
- Developing and maintaining strong, positive relationships with customers.
- Efficiently managing time to handle multiple customer accounts and tasks.
- Advising clients on gathering the datasets and shapefiles required for analysis of their ecosystems
- Helping clients understand the results of their ecosystems' analyses
- Representing and voicing customer needs within the organization.
- Anticipating customer needs and reaching out to offer assistance before issues arise.
- Adjusting to changing customer needs and dynamic business environments.
- Cross-functional collaboration by working effectively with other teams in the organization.
- Contributing to Go-To-Market company objectives and supporting colleagues to achieve success.
Requirements
- At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
- Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
- Experience working within larger, more established Customer Success teams (10-20) in prior roles
- Experience with account management, not just troubleshooting
- Native or near-native fluency in German (written & verbal)
- Strong problem-solving skills, and an ability to quickly break down a problem or solution into its component parts and explain complex solutions in an easy-to-understand manner for different client types
- Excellent communication in English and German (written & verbal) and interpersonal skills across varying levels of seniority (up to C-suite)
- High personal and professional integrity, and ethical standards
- Highly self-driven; a self-starter and very proactive - this is particularly important given the flat structure of the organisation (meaning no direct reporting lines)
- Extremely comfortable with ambiguity
