Kupa Global

Customer Success Manager

• Overseeing client onboarding and ensuring timely delivery of analysis and special requests.
• Ensuring accuracy and thoroughness in all customer requests and general interactions.
• Promoting the value of TLG's products through customer experience.
• Upselling services and products relevant to customer needs.
• Prioritising the needs and goals of customers by providing immediate attention to them and sharing regular updates on relevant matters.
• Developing and maintaining strong, positive relationships with customers.
• Efficiently managing time to handle multiple customer accounts and tasks.
• Advising clients on gathering the datasets and shapefiles required for analysis of their ecosystems
• Helping clients understand the results of their ecosystems' analyses
• Representing and voicing customer needs within the organization.
• Anticipating customer needs and reaching out to offer assistance before issues arise.
• Adjusting to changing customer needs and dynamic business environments.
• Cross-functional collaboration by working effectively with other teams in the organization.
• Contributing to Go-To-Market company objectives and supporting colleagues to achieve success.

Customer Success Specialist, ClimateTech

Full-stack Engineer

• Collaborate in a cross-functional team to design, implement, and integrate APIs, algorithms, and tools for TLG's global initiatives.
• Design and build functionality for the Global-level technology platform, encompassing both frontend and backend components.
• Contribute to agile planning by defining work breakdown, estimating task complexity and duration, and setting milestones.
• Make decisions on non-functional requirements (availability, scale, speed, horizontal scalability, usability) and technology stack choices.
• Conduct incident analysis and troubleshooting of incidents across the entire stack.
• Proactively collaborate with internal and external teams for integrations and knowledge sharing.

Fullstack Engineer

• Our client The Landbanking Group (TLG) is revolutionising the way land is being valued and used by land stewards. At its core, it allows land owners and managers to value their water, carbon, and biodiversity, and access markets where they can monetise this value.
• TLG is a private, social-benefit company that brings together leading scientists, company builders, technology experts and investors.
• Their mission is to completely transform the way we use land in these unprecedented times of accelerating climate change, mass extinction and social divide.
• TLG is an international organisation, with its headquarters in Munich, Germany and operating globally.
• TLG is seeking a proactive Customer Success Specialist to join their ambitious cross-functional team and support the growth of their world-class technology platform. In this role, you will be responsible for building strong relationships with clients, ensuring they gain maximum value from their solutions, and providing guidance and support that drive long-term satisfaction and success.
• Overseeing client onboarding and ensuring timely delivery of analysis and special requests.
• Ensuring accuracy and thoroughness in all customer requests and general interactions.
• Promoting the value of TLG's products through customer experience.
• Upselling services and products relevant to customer needs.
• TLG is a non-hierarchical company with a flat organisational structure. This role does not directly report to anyone, and performance is assessed via 360 reviews. As such, the successful candidate is someone who thrives in ambiguous, autonomous, and collaborative work environments.
• Prioritising the needs and goals of customers by providing immediate attention to them and sharing regular updates on relevant matters.
• Developing and maintaining strong, positive relationships with customers.
• Efficiently managing time to handle multiple customer accounts and tasks.
• Advising clients on gathering the datasets and shapefiles required for analysis of their ecosystems
• Helping clients understand the results of their ecosystems' analyses
• Representing and voicing customer needs within the organization.
• Anticipating customer needs and reaching out to offer assistance before issues arise.
• Adjusting to changing customer needs and dynamic business environments.
• Cross-functional collaboration by working effectively with other teams in the organization.
• Contributing to Go-To-Market company objectives and supporting colleagues to achieve success.
• We are looking to fill the role as soon as possible. We will accept applications on a rolling basis. Successful applicants can expect at least 1 virtual assessment, 2 behavioural interviews and 2 technical interviews.

Customer Success Specialist

SDET

• Manual and Automated E2E-testing with Cypress or PlayWrite
• Intensively testing future product releases and ensure that those are bug-free, stable and performant
• Develops and executes test plans and detailed test cases based on new requirements
• Tightly collaborating with development teams during the sprint and for bug fix verification and validation
• Test plannig with Jira and Testmo
• Ability to document your findings in a well-structured way to help us to mitigate them

Customer Success Specialist, ClimateTech

Fullstack Engineer

Customer Success Specialist

QA Automation Engineer