Account Manager

• Owns and manages mid-level client relationships, maintaining responsive and proactive day-to-day communication.
• Supports the delivery of strategic guidance developed in collaboration with senior team members.
• Anticipates, identifies and solves internal and client challenges.
• Escalates complex client challenges to senior account leaders while working to resolve routine issues independently.
• Ensures seamless coordination of agency services across departments in support of client needs.
• Contributes to identifying organic growth opportunities within existing accounts.
• Prepares work estimates and scopes of work for review and approval by internal stakeholders.
• Monitors client budgets and flags scope or timeline changes proactively to ensure project alignment.
• Aids in achieving account profitability and margin goals through disciplined scope and project management.
• Owns day-to-day project management, including timelines, budgets, deliverables, and client approvals.
• Receives client briefings and translates client input and background materials into actionable briefs with the support of senior strategic leads.
• Analyzes client input, together with background knowledge, research, field feedback, etc., to support the production of communications strategy and plans.
• Provides creative, production, media, public relations and interactive department personnel with well-documented input, support data and production materials as required; ensures that advertising strategies are clearly defined, approved by clients, and understood by the creative and media groups.
• Collaborates with creative, media, and production teams to ensure work aligns with client objectives and expectations.
• Reviews and coordinates delivery of creative work and assets, ensuring accuracy and internal alignment before client presentation.
• Presents plans and deliverables to clients as needed, particularly when representing the team in tactical discussions.
• Maintains accountability for the executional success of projects, engaging senior leaders when strategic direction is required.
• Actively builds knowledge of client industries, market dynamics, and communications trends.
• Seeks mentorship and feedback to grow strategic thinking, client leadership, and business acumen.
• Represents the agency professionally at client meetings and relevant industry events; articulates KSV’s capabilities and values.

• Senior Account Managers take true ownership of the client relationship and strategy, serving as key drivers of account growth, brand success, and long-term partnership.
• With strong autonomy, they provide high-level guidance to clients at the manager and director level and mentor internal teams to deliver work that is insight-driven, on-brand, and strategically aligned.
• Responsible for managing, building, and maintaining mutually beneficial, high-value relationships with clients.
• Expected to think beyond the immediate ask, uncovering underlying client needs and positioning the agency’s work as a lever for transformation and progress.
• As the lead day-to-day agency representative, oversees client needs through direct contact, proactive counsel, and seamless coordination of agency resources.
• Review and guide strategic, creative, and media decisions prior to client delivery and act as a key voice in client presentations and communications.
• Requires an individual who is highly strategic, action-oriented, and collaborative, able to drive results at the project level.
• Mentor Account Managers and Coordinators, offering day-to-day guidance that strengthens their client service and project leadership skills.