KSA Integration

Customer Support

• CCRs are the first contact for inbound calls.
• Answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or family members, as well as assess the individual’s support needs.
• Provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual’s needs.
• Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed.

Customer Care Representative

Analyst

• Conduct research and analysis on logistics policy, programs, and initiatives.
• Prepare briefing materials, reports, and meeting minutes for senior leadership engagements.
• Support coordination of meetings, conferences, and working groups including ILB, MLB, and OAGs.
• Maintain SharePoint sites, tracking tools, and program documentation.
• Assist with data collection, analysis, and reporting for logistics readiness and sustainment metrics.
• Support audit and compliance activities including financial statement audit preparation.
• Draft, review, and coordinate policy documents and standard operating procedures.

Logistics Analyst

Financial Planning and Analysis

• Provide financial management support, including budget formulation, execution tracking, and reconciliation of logistics funding accounts.
• Support the Defense Agencies Initiative (DAI) system transaction processing, error resolution, and reporting.
• Assist with Marine Corps Full Financial Statement Audit preparation, Key Supporting Documentation (KSD) review, and GAO inquiries.
• Develop and maintain financial dashboards, status of funds reports, and variance analyses.
• Support audit and compliance activities including business process reviews, internal control management, and audit support documentation.
• Reconcile accounts, track unmatched transactions, and support revenue recording accuracy.
• Coordinate with HQMC Comptroller, Deputy Commandants, and Military Service Components on financial reporting.
• Develop and deliver training to end users on financial systems and procedures.

Financial Analyst

Director

• Lead contractor support to the Marine Corps’ Deputy Commandant, Installations & Logistics’ (DC I&L) JDDE and JLEnt program activities.
• Provide SME expertise on the Defense Transportation System, Air Mobility Operations, Sealift Support Operations, Joint Terminal Operations, and distribution at tactical, operational, strategic, and enterprise levels.
• Provide analysis and assessment of distribution process improvements.
• Support development of theater distribution architecture with the Joint Staff, US Transportation Command (USTRANSCOM), and other Services.
• Prepare and review policy guidance, briefings, letters, and memorandums related to JDDE/JLEnt programs.
• Respond to queries and initiatives from field activities, DOD, OSD, Joint Staff, and USTRANSCOM.
• Assist in providing oversight of Marine Corps policies and manuals related to distribution.

Technical Director – JDDE Lead

Data Scientist

• Design, develop, and deploy machine learning models and AI solutions for Marine Corps logistics applications.
• Build predictive models for readiness forecasting, supply chain optimization, and maintenance planning.
• Develop and maintain data pipelines, dashboards, and analytics platforms for enterprise logistics data.
• Integrate AI/ML solutions into existing Marine Corps logistics systems and workflows.
• Collaborate with government stakeholders to define data management goals and analytics strategies.
• Conduct statistical analysis on complex datasets to identify trends, patterns, and actionable insights.
• Support data governance frameworks including data quality, privacy, security, and accessibility standards.
• Develop best practices documentation for ML systems and train government users on AI tools.
• Work within secure DoW computing environments (NIPR/SIPR).

Data Scientist / ML Engineer

Manager

• Manage the LP logistics IT portfolio across the full system lifecycle — requirements, development, fielding, sustainment, and .
• Coordinate with the Logistics Functional Data Manager (LOG FDM) on IT governance and systems oversight.
• Support the Marine Corps Enterprise Network (MCEN) cybersecurity posture for logistics applications, including Authority to Operate (ATO) management.
• Develop and maintain IT portfolio governance documents, roadmaps, and modernization strategies.
• Track and manage system change proposals (SCPs) and interface requirements across logistics systems.
• Coordinate with HQMC C4, Portfolio Acquisition Executives (PAE), and Marine Corps Systems Command on IT acquisition and fielding.
• Support data system interface management including dashboard development and integration monitoring.
• Evaluate cybersecurity threats, vulnerabilities, and mitigation strategies for the logistics IT portfolio.
• Prepare briefings and status reports for senior leadership on IT portfolio health and modernization progress.

Customer Care Representative

Logistics Analyst

Financial Analyst

Technical Director – JDDE Lead

Data Scientist / ML Engineer

IT Portfolio Manager