Krux Analytics Inc.

General

• Use drilling data to create Power BI reports and dashboards that identify opportunities to improve clients’ drilling efficiency.
• Collaborate directly with customer stakeholders to understand their requirements and translate them into executable workflows and reporting tools that provide data driven insights.
• Integrate reliable data from multiple sources, ensuring data quality and consistency, providing a unified view of the organization to support operational decision making.
• Support implementation and onboarding of new clients to ensure a seamless transition to Krux software.
• Support both new and existing users by sharing best practices that help teams quickly maximize the value of the software, embedding Krux into their daily workflows and driving long-term adoption.
• Provide regular proactive support for our largest clients, ensuring ongoing alignment and success.
• Stay updated on industry best practices, emerging technologies, and trends in data analytics and visualization to continuously improve processes and solutions.
• Submit development tickets for identified bugs, client requests, recommendations or improvements based on client and data trends.
• Support business development teams providing technical guidance and recommendations for new and existing customers, including software overviews and capabilities, implementation best practices, reporting options.
• Collaborate with the sales, customer success, product and delivery team as needed.
• Work closely and collaboratively with our IMDEX colleagues.
• Document and track client interactions within our CRM and ensure that support tickets are kept current and up to date.

Drilling Optimization Specialist

• Use drilling data to create Power BI reports and dashboards that identify opportunities to improve clients’ drilling efficiency
• Collaborate directly with customer stakeholders to understand their requirements and translate them into executable workflows and reporting tools that provide data driven insights
• Integrate reliable data from multiple sources, ensuring data quality and consistency, providing a unified view of the organization to support operational decision making
• Support implementation and onboarding of new clients to ensure a seamless transition to Krux software
• Support both new and existing users by sharing best practices that help teams quickly maximize the value of the software, embedding Krux into their daily workflows and driving long-term adoption
• Provide regular proactive support for our largest clients, ensuring ongoing alignment and success
• Stay updated on industry best practices, emerging technologies, and trends in data analytics and visualization to continuously improve processes and solutions
• Submit development tickets for identified bugs, client requests, recommendations or improvements based on client and data trends
• Support business development teams providing technical guidance and recommendations for new and existing customers, including software overviews and capabilities, implementation best practices, reporting options
• Collaborate with the sales, customer success, product and delivery team as needed
• Work closely and collaboratively with our IMDEX colleagues
• Document and track client interactions within our CRM and ensure that support tickets are kept current and up to date