Kriya

Collections

• - Providing a first-class service with regards to the resolution of any non/under-paying borrowers by proactive telephone/email campaigns
• - Managing arrears in line with the Collections Policy and taking the relevant action within agreed time-scales
• - Referring to payment terms to ensure prompt payment
• - Dealing with ad hoc queries from merchants and borrowers
• - Updating corresponding logs and report diligently and document actions and decisions
• - Providing essential support which enables the entire Collections team to accurately monitor the portfolio.
• - Working cross-functionally with other department to ensure all department aims are achieved
• - Working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts
• - Administering ad hoc requirements as requested by Manager or Senior Management
• - Sharing ideas and feedback where improvements can be made to the customer journey through your day-to-day experience

Collections Associate

Compliance

• Own and shape the entire compliance and regulatory strategy for embedded finance and invoice finance credit products.
• Build tailored, fit-for-purpose strategies for KYC, AML, transaction monitoring, and regulatory engagement.
• Report directly to the Head of Risk as the key subject matter expert; ensure products scale safely and align with regulatory expectations and risk appetite.
• Architect, implement, and own the end-to-end Compliance & Financial Crime Framework for the digital lending product suite.
• Design and deploy risk-based approaches to customer due diligence (CDD/KYC), sanctions screening, and transaction monitoring.
• Act as the primary compliance authority for the product team, advising on regulatory requirements and risk mitigation for new features and market expansions.
• Oversee day-to-day compliance operations for the product division to meet regulator and group standards.
• Conduct product-specific compliance risk assessments and lead remediation initiatives.
• Manage the compliance monitoring programme and ensure documentation is audit-ready.
• Serve as the bridge between the product team and the bank's central compliance function, managing alignment and regulatory variations.
• Foster compliance awareness within the product division through training and engagement.
• Act as a key point of contact for regulatory bodies on matters pertaining to the product suite.

Collections Associate

Lead Compliance Officer