Collections

• - Providing a first-class service with regards to the resolution of any non/under-paying borrowers by proactive telephone/email campaigns
• - Managing arrears in line with the Collections Policy and taking the relevant action within agreed time-scales
• - Referring to payment terms to ensure prompt payment
• - Dealing with ad hoc queries from merchants and borrowers
• - Updating corresponding logs and report diligently and document actions and decisions
• - Providing essential support which enables the entire Collections team to accurately monitor the portfolio.
• - Working cross-functionally with other department to ensure all department aims are achieved
• - Working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts
• - Administering ad hoc requirements as requested by Manager or Senior Management
• - Sharing ideas and feedback where improvements can be made to the customer journey through your day-to-day experience

Collections Associate

Collections Team Lead

Collections Executive, French Speaking

Product Manager – Collections

Senior Collections Analyst