Kraken

Customer Success Manager

• Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution.
• Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value.
• Training clients to use the Residential Flex product effectively and provide supporting documentation.
• Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience.
• Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships).
• Provide technical expertise and onboarding support for clients to support post-sales processes.
• Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy.
• (Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota.

Senior Client Success Analyst

General Counsel

• Manage SaaS agreements – Take the lead on negotiating and drafting SaaS contracts to ensure we’re covered and compliant.
• Oversee partnership agreements – Work closely with our teams to structure and execute strategic partnerships that support our business goals.
• Handle vendor and software licensing arrangements – Ensure our technology and vendor agreements are solid, protecting the business and fostering positive relationships.
• Be the legal point person for our teams in USA – Provide expert legal support and guidance to our regional teams, ensuring alignment with local laws and company policies.
• Provide day-to-day legal advice – Offer practical legal support on a wide range of matters including data protection, competition law, compliance, employment issues, and intellectual property concerns.
• Support our international expansion – Assist in the legal aspects of setting up businesses in new countries, helping us navigate the complexities of global growth.

Commercial Counsel, Tech Counsel

Financial Planning and Analysis

• Execute core financial operations including company credit card reconciliations, employee expense processing, AP/AR transactions, and vendor payment coordination.
• Review, code, and validate transactions for accuracy and policy adherence prior to submission for approval.
• Own recurring finance activities that ensure clean, reliable inputs into month-end close and reporting cycles.
• Support month-end routines by preparing and reviewing reconciliations, validating transaction-level data, and coordinating inputs across teams to ensure completeness and accuracy.
• Maintain supporting schedules, trackers, and reconciliations that underpin billing, cashflow, and expense reporting.
• Document playbooks, ownership models, and SOPs that support operational consistency and audit readiness.

Finance Administrator

Program Manager

• Serve as the proxy for the Transformation Director, leading day-to-day program activities.
• Manage client relationships and ensure alignment on project goals and timelines.
• Develop key program artifacts including executive narratives, progress reports, and decision-making materials.
• Oversee the client PMO working team and drive operational excellence in program delivery.
• Collaborate with internal teams to coordinate cross-domain dependencies and ensure readiness for leadership reporting.

Transformation Program Management Lead

Platform Engineer

• Ensure the availability, performance, and scalability of the products on our platform
• Lead delivery of major initiatives on clear timelines
• Partner effectively with Product Management and the wider Platform Engineering team to deliver successful outcomes
• Keep up with best practices in building products for scale
• Pinpoint areas for enhancement, ensure optimal infrastructure performance, and continuously improve our platforms reliability and efficiency

Lead Platform Engineer

Learning and Development

• Set the vision for leadership development at Kraken, defining a clear, global philosophy and approach.
• Design and scale leadership development journeys across all leadership levels, embedded in real transformation and day-to-day work.
• Ensure quality and consistency of Leadership Development Programmes (LDPs) globally, while enabling smart local adaptation.
• Provide senior guidance and cover on complex or high-stakes leadership engagements, including executive and CEO-level work.
• Build capability within Kraken, managing and developing a group of world-class facilitators to be able to deliver the ‘Kraken Magic’.
• Work closely with Human Design, Org Design, Tech and Data to ensure leadership development is integrated, measurable and outcome-focused.
• Represent Kraken externally through thought leadership in modern, human-led leadership and learning.

Global Practice Lead – Leadership Development

• Develop and execute Kraken’s global tax strategy aligned with business objectives and international expansion
• Provide strategic tax guidance on M&A, restructurings, new market entry, and cross-border operations
• Monitor and interpret evolving tax legislation (e.g., OECD Pillar Two, BEPS, digital services taxes, sector-specific energy taxes) and assess business impact
• Optimize the company’s global effective tax rate while ensuring compliance and appropriate substance
• Own all global tax compliance, including corporate income tax, indirect tax (VAT/GST/sales tax), withholding tax, and local jurisdictional filings
• Lead quarterly and annual tax provision processes (ASC 740 / IAS 12), including documentation for uncertain tax positions
• Ensure tax positions are accurately reflected under IFRS and local GAAP
• Implement and maintain robust tax controls, processes, and documentation to meet internal and external audit requirements
• Design and maintain compliant, arm’s length transfer pricing policies across global operations
• Draft and manage intercompany agreements for IP licensing, cost sharing, and service arrangements
• Address permanent establishment risk, CFC rules, treaty planning, and foreign tax credit optimization
• Build scalable indirect tax compliance frameworks for global sales (B2B and B2C)
• Implement and manage tax automation solutions (e.g., Avalara, Anrok, Vertex)
• Manage indirect tax registrations, filings, audits, and exemption certificate processes
• Navigate energy sector-specific taxes and environmental levies
• Build, mentor, and lead a high-performing global tax team
• Partner with Legal, Accounting, FP&A, and IT to align tax with business and operational strategy
• Manage external advisors (Big 4 firms and local tax counsel) across multiple jurisdictions
• Act as primary tax contact with auditors and global tax authorities
• Implement tax technology solutions to streamline reporting and compliance
• Collaborate with IT and Finance Ops on ERP integration and automation of tax workflows (e.g., NetSuite)
• Improve tax data management, documentation, and reporting processes to support scaling operations

Head of Tax

Product Manager

• Own the portfolio of products that enable customer engagement across voice and digital channels
• Build communications as infrastructure for climate impact
• Lead and grow a team of product managers
• Scale and modernize an established portfolio
• Stay close enough to the work to continuously raise the bar for both product excellence and Kraken culture

Head of Product – Comms

Business Development Rep

• Develop and deliver new leads through your own pre-existing Utility network and inbound and outbound channels.
• Develop and deliver excellent in person and remote pitches, which have clearly defined value proposition and show an in depth understanding our our solution, power markets and how we solves customer needs
• Ability coordinate internal team members (and when required ‘self respond’ to formal tenders) such as RFI’s and RFP’s
• Identify and develop valuable key stakeholder relationships with potential customers and in turn, influence decision making process
• Work with all functions within Kraken to ensure that you are pitching the ‘latest and greatest’ our platform has to offer and utilise SME’s in the sales process to enhance market and technical value propositions
• Work with management and executive teams to develop our customer proposition, ensuring value creation for the business and outstanding satisfaction for the customer
• Prepare and present new business performance / forecast reports defining action plans to improve number of deals closing and annual recurring revenue
• Take existing pricing models and tailor them based on your understanding of the prospects needs to create optimal commercial proposalsLead contract negotiations, through to close

Head of Business Development

• Support sales and commercial activities involving AI-enabled products and services, including advising on regulatory risk, data usage, representations and warranties, and customer-facing AI disclosures.
• Advise engineering, product, and business teams on AI regulations, governance, and risk management.
• Provide legal guidance on the use of Kraken, customer, and third-party data in AI model training and applications.
• Monitor and advise on emerging global AI jurisprudence, laws and regulations, including the EU AI Act and GDPR.
• Support AI integration into Kraken products and services, including risk assessment and mitigation.
• Collaborate with engineering, AI, privacy, cybersecurity, procurement, and regulatory teams.
• Advise global affiliates on AI, data protection, and regulatory issues.
• Support AI governance frameworks, policies, and internal controls.
• Assist with incident response and regulatory inquiries related to AI or data usage.
• Develop and deliver AI and data protection training.

Senior Legal Counsel, Artificial Intelligence & Data

• Lead Financial Systems Strategy: Define and execute a forward-looking finance systems roadmap that supports Kraken’s global operations. Ensure roadmap explicitly addresses internal control requirements, audit readiness, and accelerated close timelines. Drive adoption of automation, AI, and predictive analytics to future-proof finance capabilities.
• Architect & Optimise Financial Infrastructure: Own the architecture and configuration of core financial applications, ensuring robust data integration, integrity, and governance. Drive seamless integration across Kraken’s current and future platforms.
• Drive Automation & Process Improvement: Identify and implement intelligent automation opportunities to streamline accounting processes, reduce manual effort, and improve data accuracy and audibility.
• Advance Business Intelligence & Reporting: Build a best-in-class, globally consistent reporting infrastructure capable of delivering real-time insights across all entities, replacing. Deliver proactive, real-time financial insights through dashboards and analytics, enabling smarter decision-making across the business.
• Collaborate Cross-Functionally: Act as a strategic partner to Finance, Product, Engineering, and Data stakeholders - translating financial needs into scalable technology solutions. Anticipate business changes and system impacts. Work closely with international entities to ensure system scalability supports varied regulator environments and operational needs.
• Build & Lead a High-Performing Team: Grow and inspire a global team of finance systems professionals. Foster a culture of innovation, accountability, and continuous improvement.

Head of Financial Systems

Product Designer

• Build and evolve Kraken’s design system into a single source of truth
• Set the standards for interaction, content, research, accessibility, and storytelling
• Lead and inspire a global crew of designers and researchers
• Shape product strategy in collaboration with Product and Engineering
• Employ strong qualitative and quantitative research for product decisions
• Scale design clarity without unnecessary processes

Head of UX

Sales

• Spearhead international expansion for Kraken Field and Assets.
• Act as a "360 Hunter," managing the entire sales cycle from prospecting leads to technical discovery and closing deals.
• Serve as the face of Kraken Field in new markets, selling complex software solutions to energy suppliers and large-scale installer companies.
• Spend significant time on the ground in international markets.
• Navigate board-level sales while maintaining the "grit" to handle your own admin and CRM hygiene in HubSpot.
• Engage with CTOs and COOs to discuss software integrations, APIs, and operational workflows.
• Handle the "nitty-gritty" of complex energy deals rather than simply selling "off the shelf" products.

Sales Director – Kraken Field & Assets

Implementation Specialist

• You will play a key role in delivering Kraken's Human Design principles and operating model to transform our clients Operations, leading implementation through a hands-on, consultative approach.
• A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
• The SCDL is responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
• While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model.
• While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
• When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.