Kraken

Customer Success Manager

• Lead agile projects to launch new tools, dashboards, and workflows.
• Develop the set-up and usage of client management tooling and act as the business owner for core CS tools (e.g. HubSpot, Pylon, Lightdash).
• Establish automated reporting to enable Customer Success to understand performance and deliver data-driven advice and strategies.
• Run workshops with Customer Success teams to understand the needs and pain points for the team and their clients.
• Create client ready content for launching new initiatives
• Support the growth and scaling of the Customer Success Practice across Kraken.
• Develop deep partnerships with teams across Kraken to align ways of working and integrate systems.

Customer Success Operations Analyst

Backend Engineer

• Help us use technology to make a big green dent in the universe!
• Kraken powers some of the most innovative global developments in energy.
• We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
• It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
• Kraken Customer
• What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
• Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
• Our team
• All technology is written and maintained by a multi-discipline engineering team of around 900 people globally. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers.
• We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github, CircleCI and Terraform Enterprise as part of an immutable-infrastructure, continuous delivery pipeline; and Loggly, Sentry and Cloudwatch to measure performance and monitor production. Some of our coding conventions are open-source .
• Kraken is a great place to learn, work with some talented engineers and level-up your skills.

Software Engineer, Python/Django

Solutions Engineer

• Lead deep engagement with a small number of high-value prospects
• Own extended discovery phases, understand the client’s commercial, regulatory, and technical context, and help deliver the value proposition
• Responsible for conducting demos to show potential customers the platform in depth
• Act as the internal and external reference point for the NA energy Market, flexibility, and VPP-related topics relevant to Flex

Customer Success Operations Analyst

Software Engineer, Python/Django

Senior Solutions Consultant