Customer Success Operations Analyst

Kraken

Customer Success Operations Analyst supporting scalable growth through tooling and process improvements at Kraken's innovative energy management platform. Collaborative role interfacing with multiple teams.

Posted 4/29/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead agile projects to launch new tools, dashboards, and workflows.
Develop the set-up and usage of client management tooling and act as the business owner for core CS tools (e.g. HubSpot, Pylon, Lightdash).
Establish automated reporting to enable Customer Success to understand performance and deliver data-driven advice and strategies.
Run workshops with Customer Success teams to understand the needs and pain points for the team and their clients.
Create client ready content for launching new initiatives
Support the growth and scaling of the Customer Success Practice across Kraken.
Develop deep partnerships with teams across Kraken to align ways of working and integrate systems.

Requirements

What you’ll need

An understanding of how business operations supports customer success and organisational scaling
Experience creating dashboards and drawing insight from them. Ability to write simple SQL queries.
Experience implementing enterprise CRM and service support tooling
Experience running agile projects using tools like Asana (or similar)
Confident in managing both internal and external stakeholders and can communicate clearly and concisely at a senior level.
Confident operating across functional teams including sales, marketing and delivery.
Experience in SaaS software Customer Success (desired but not required)

Benefits

Comp & perks

Health insurance
Retirement benefits
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdashboard creationautomated reportingclient management toolingenterprise CRM implementationagile project management

Soft Skills

stakeholder managementclear communicationcross-functional collaboration