Kraken

Learning Systems Manager

Kraken

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own and manage Docebo globally, including configuration, workflows, governance, permissions, and optimisation.
  • Design and maintain a scalable content architecture that supports onboarding, development pathways, technical learning, leadership programmes, compliance, and client enablement.
  • Partner with Learning Partners and SMEs to advise on how best to structure, publish, host, and track learning within the platform.
  • Provide expert guidance on Docebo capabilities, recommending features, add-ons, automation, and integrations that enhance the user experience.
  • Work closely with delivery and client implementation teams to design and support learning journeys for external partners using Docebo as part of their Kraken onboarding.
  • Manage vendor relationships, including Docebo support, troubleshooting escalations, feature releases, sandbox testing, and contract activities.
  • Oversee integrations (SSO, HRIS, content libraries, compliance tools, APIs) working with Technology teams to ensure stability and scalability.
  • Ensure global consistency in structure, taxonomy, tagging, metadata, and quality standards.
  • Lead platform governance, including naming conventions, permissions, workflows, QA, and content lifecycle management.
  • Train and support administrators and power users across regions, ensuring capability and consistency in how they use the system.
  • Champion the learner experience, constantly looking for ways to make the platform intuitive, personalised, and engaging.
  • Act as the internal Docebo expert, staying ahead of releases, updates, new features, and industry best practices.

Requirements

  • Proven hands-on experience managing and configuring Docebo in a multi-region or complex environment.
  • Strong understanding of LMS administration, workflows, content architecture, and user experience design.
  • Experience integrating LMS platforms with HRIS, SSO tools, content libraries, and other learning systems.
  • Ability to balance strategic thinking with practical delivery and platform troubleshooting.
  • Comfortable managing multiple global stakeholders with clarity and confidence.
  • Excellent communication skills and the ability to translate technical concepts into plain language.
  • A learner-centric mindset with relentless attention to detail and usability.
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Docebo managementLMS administrationcontent architectureuser experience designintegration with HRISintegration with SSO toolsAPI integrationworkflow managementcontent lifecycle managementtroubleshooting
Soft Skills
strategic thinkingpractical deliverycommunication skillsstakeholder managementlearner-centric mindsetattention to detailclarityconfidencetrainingsupport