Manager

• Manage, coach, and develop relationship managers to ensure they deliver consistent, high-quality service to private clients worldwide.
• Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
• Refine and enhance Kraken’s private client and VIP offerings to ensure benefits remain impactful and competitive in the market.
• Serve as the executive point of contact for Kraken’s top private clients, building deep relationships and trust.
• Design and execute programs and initiatives that increase client activity, trading, and assets on platform.
• Establish frameworks, tools, and enablement strategies that streamline 1:1 RM-client communications while maintaining premium quality at scale.
• Leverage blockchain analytics, trading data, and client insights to inform revenue-generating initiatives and strategic decision-making.
• Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.

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