Crypto Funding Support Specialist

Kraken Digital Asset Exchange

full-time

Posted on: 3/27/2026

Location Type: Remote

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About the role

Answer clients’ Crypto DW/ Trading/Consumer/Kraken Desktop questions via text and live support channels (Zendesk/Email/possibly Telegram).
Provide testing and feedback for new trading features before they are released to clients.
Assist in the management of our Consumer, Trading, Futures, Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc
Potentially monitor crypto funding activity looking for fraudulent actions.

Fluent in English
Knowledge and experience using our Kraken Pro platform
Knowledge of trading, charting, understanding of leveraged trading (Future/Margin or preferably both)
Client support experience
Good math skills
Fast learner, able to adapt to change - our products are always changing
Available to work evenings and weekends
Nice to haves: Experience with other platforms like Coinbase, Binance, OKEX, Bitmex, Bybit, Deribit etc.
Security and privacy focused, ability to read Blockchain Documentation
Technical understanding of how most major cryptocurrencies function
Speaks French, German and/or Spanish (in addition to English)
Other data analytic skills/experience

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

Kraken Protradingchartingleveraged tradingmargin tradingdata analyticsmath skillsBlockchain Documentationcryptocurrency functionality

Soft Skills

client supportfast learneradaptabilitycommunicationteam management