Assistant Manager – ServiceNow
KPMG UK
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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Tech Stack
About the role
- As our People Consulting practice continues to grow, we are looking for an Assistant Manager with experience in HR processes and configuring ServiceNow HRSD to join our team.
- You will be working closely with clients from both HR and systems backgrounds, gathering business requirements and translating them into a technical implementation.
- In addition to addressing HR needs by providing technical solutions of moderate complexity based on industry leading practice, you will be expected to:
- Develop lasting client relationships and actively build a professional network.
- Have experience implementing at least one ServiceNow HRSD application (e.g. Lifecycle Events), so you can bring your own observations of what worked well (or not so well) to client engagements.
- Play a leading role in client meetings, facilitating workshops and maximising their productivity based on the audience.
- Lead an offshore team to design, configure and test build components or process areas to ensure successful deployment.
- Combine knowledge of industry leading practice and understanding of available ServiceNow products and functionality to develop and deliver end to end solutions.
Requirements
- Proven experience successfully delivering ServiceNow HRSD services
- Strong functional understanding of ServiceNow HRSD product
- Experience in HR transformation projects
- Demonstrable knowledge of HR processes
- Excellent stakeholder management skills
- Experience with another HCM cloud product e.g. Oracle, Workday, SuccessFactors (desirable)
- Comfortable with agile and waterfall methods of working
- Strong documentation, reporting and presentation skills
- Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
- Experience in a functional and/or technical role in a business or systems delivery environment preferably in the HR sector
- Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)
- Strong Microsoft Office skills particularly Excel and PowerPoint
- An awareness of key delivery methodologies, approaches and market trends in the industry
- Fast learner with an ability to get up-to-speed in a short space of time
- Experience of working effectively with client functional team representatives
- Self-starter attitude and ability to work well within ambiguity
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow HRSDHR transformationbusiness requirementsfunctional specificationsconfiguration documentsprocess flowsuse casesrequirements traceability matricesagile methodologywaterfall methodology
Soft Skills
stakeholder managementdocumentation skillsreporting skillspresentation skillsanalytical skillsclarity in complex issuessynthesizing informationclient relationship buildingself-starter attitudeability to work in ambiguity