Kotter

Administration

• Serve as the primary architect of our online learning experience, owning the Thought Industries (TI) instance
• Manage the relationship with our external IT Managed Service Provider (MSP)
• Build sophisticated panoramas, managing complex user permissions, and ensuring seamless tech stack integration with tools like HubSpot and Stripe
• Manage day-to-day tactical IT needs, including 'boots on the ground' management of physical equipment and hardware setups in our Cambridge HQ
• Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices
• Build and manage multi-tenant environments for large clients and our partner network
• Oversee the ingestion and organization of learning assets, including SCORM files and interactive assessments
• Design and maintain complex user flows, registration groups, and permission levels
• Manage and troubleshoot the flow of data between the LMS and our broader tech stack
• Implement and manage digital badging workflows through Credly
• Design custom reports and executive dashboards within Thought Industries to track KPIs, learner progress, and revenue impact
• Serve as the Tier 3 technical lead for all platform issues, resolving complex bugs, API discrepancies, or display errors
• Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs
• Serve as the first line of defense for staff IT issues via Slack/Email
• Physically provision, set up, and ship laptops for new hires and handle asset recovery

IT Administrator, LMS

Business Development Rep

• Develop and execute a comprehensive business development strategy aligned with the company's overall growth objectives
• Identify and analyze market trends, competitive landscape, and potential client opportunities
• Establish and manage a robust sales pipeline, forecasting revenue and tracking key performance indicators
• Build and maintain strong relationships with senior executives and key decision-makers at target client organizations
• Conduct in-depth client needs assessments and develop tailored solutions that address their specific challenges
• Lead the development and delivery of compelling proposals and presentations
• Act as a trusted advisor and partner to clients, ensuring their satisfaction and fostering long-term relationships
• Drive the entire sales cycle from lead generation to contract negotiation and closure
• Collaborate with the consulting and training teams to design, develop, and deliver high-quality solutions
• Represent the company at industry events, conferences, and thought-leadership opportunities
• Utilize the CRM (HubSpot) system to track sales activities, manage client data, and generate reports
• Build, mentor, and lead a high-performing business development team
• Set clear performance expectations, provide ongoing coaching and feedback, and foster a culture of collaboration and accountability
• Identify/develop, and implement sales training programs to enhance the team's skills and knowledge
• Collaborate with Marketing to ensure consistent messaging and lead generation.

IT Administrator, LMS

Executive Director, Business Development