Kotter

IT Administrator, LMS

Kotter

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Illinois • United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Serve as the primary architect of our online learning experience, owning the Thought Industries (TI) instance
  • Manage the relationship with our external IT Managed Service Provider (MSP)
  • Build sophisticated panoramas, managing complex user permissions, and ensuring seamless tech stack integration with tools like HubSpot and Stripe
  • Manage day-to-day tactical IT needs, including 'boots on the ground' management of physical equipment and hardware setups in our Cambridge HQ
  • Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices
  • Build and manage multi-tenant environments for large clients and our partner network
  • Oversee the ingestion and organization of learning assets, including SCORM files and interactive assessments
  • Design and maintain complex user flows, registration groups, and permission levels
  • Manage and troubleshoot the flow of data between the LMS and our broader tech stack
  • Implement and manage digital badging workflows through Credly
  • Design custom reports and executive dashboards within Thought Industries to track KPIs, learner progress, and revenue impact
  • Serve as the Tier 3 technical lead for all platform issues, resolving complex bugs, API discrepancies, or display errors
  • Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs
  • Serve as the first line of defense for staff IT issues via Slack/Email
  • Physically provision, set up, and ship laptops for new hires and handle asset recovery

Requirements

  • Bachelor’s Degree in IT, Learning Technologies, Systems Administration or similar concentration or equivalent practical experience required.
  • Certified Thought Industries Administrator with a minimum of 5 years of hands-on experience specifically designing and managing environments within the Thought Industries platform. (This is non-negotiable).
  • 3-5 Years working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
  • Familiar with IT security systems, procedures, and policies
  • Proven experience with SCORM/xAPI standards and integrating LMS platforms with third-party tools via Zapier or native connectors.
  • Preferred experience working within a Training Services or Customer Education business model (e.g. selling training as a product).
  • Proven experience managing Google Workspace administration, LastPass, and physical hardware logistics (Mac imaging and inventory)
  • Experience being the primary IT administrator of a growing company preferred.
  • Ability to manage external vendors (MSP) and interpret SLAs to ensure accountability while managing escalations as necessary.
  • Candidates must ensure they have legal authorization to work in the U.S. without the need for sponsorship, now or anytime in the future.
Benefits
  • Comprehensive benefits package including medical, dental, and vision coverage
  • 401(k)
  • Unlimited paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Thought IndustriesSCORMxAPIAPI integrationdata managementuser permissions managementdigital badgingreport designLMS administrationGoogle Workspace administration
Soft Skills
strategic designrelationship managementproblem-solvingcommunicationvendor managementteam leadershiptactical managementaccountabilityescalation managementuser experience best practices
Certifications
Certified Thought Industries Administrator