Konovo

Controller

• Partner with VP Accounting and cross-functional teams to provide accurate financial insights and support the company’s transition to a product-driven platform.
• Develop and implement scalable accounting processes, reporting frameworks, internal controls, and automation initiatives to enhance efficiency, accuracy, and transparency across the organization.
• Ensure timely, accurate financial reporting and compliance with US GAAP and regulatory requirements, while supporting strategic initiatives and new business opportunities.
• Partner with global finance counterparts in the UK and India to drive best practices, ensure consistency, and solve complex accounting and operational challenges.
• Lead, coach, and develop a team of four, fostering accountability, continuous learning, and high performance across the Finance function.
• Oversee cash management activities and support liquidity planning to ensure adequate funding across US and international entities.
• Partner with the CFO and VP Accounting in preparing and maintaining short and long-term cash flow forecasts.
• Support banking administration, foreign currency management, and intercompany funding activities.
• Oversee AP and AR functions to maintain strong working capital discipline and optimize cash flow.
• Own the company’s travel and expense (T&E) platform (e.g., Expensify) and related policies to ensure compliance, operational efficiency, and strong internal controls.

Associate

• Create study recruitment graphics, awareness campaigns, and other patient-facing materials using Canva or similar tools.
• Support patient and caregiver recruitment efforts across a variety of healthcare research studies while engaging directly with participants to answer questions and support community-building efforts.
• Build and maintain relationships with patient advocacy organizations and community partners.
• Draft clear, engaging communications for patients, caregivers, advocacy organizations, and internal stakeholders.
• Represent Rare Patient Voice at patient advocacy conferences, community events, and industry meetings throughout the United States.
• Partner with internal teams to coordinate outreach campaigns, track project activities, maintain documentation, and ensure studies are executed accurately and on schedule.
• Identify opportunities to improve team processes, outreach strategies, and operational efficiency through technology and automation.

Patient Advocacy Associate

Project Manager

• Lead and manage multiple global market research projects from proposal acceptance through final invoicing, ensuring projects are delivered on time, within budget, and meeting client expectations.
• Serve as the primary point of contact for clients, understanding their needs, managing expectations, and providing strategic recommendations throughout the project lifecycle.
• Identify potential risks and challenges, proactively addressing issues to keep projects on track and identify growth opportunities for our business.
• Work closely with sales and research teams to develop competitive and compelling research proposals, pricing strategies, and project feasibility assessments.
• Implement best practices and quality control measures to maintain high standards in data accuracy, reporting, and client satisfaction.
• Oversee all aspects of project execution, including survey programming, translations, data collection, and field reporting, ensuring high-quality deliverables.
• Track project budgets, manage costs, and invoicing to ensure accurate and timely financial processing.
• Collaborate with internal teams, external vendors, and stakeholders to ensure seamless execution and delivery of projects.

Senior Project Manager, Qualitative

Client Services Representative

• Lead and coach Senior Project Managers to deliver high-quality qualitative research at speed, meeting client expectations and enabling better, connected insights.
• Translate client objectives into clear qualitative research plans, actionable execution strategies, and measurable outcomes.
• Build and maintain a culture of client-first execution and continuous improvement- developing, coaching, and retaining a high-performing team that meets Konovo’s standards for service excellence.
• Remove blockers quickly in a fast-paced, tech-enabled services environment by resolving delivery risks, stakeholder misalignment, and client escalations with strong judgment, resolution, and problem-solving skills.
• Drive predictable execution across concurrent studies by prioritizing effectively, managing dependencies, and maintaining quality in a high-volume environment.
• Improve operational visibility and rigor by using project management and CRM tools to track progress, risks, and outcomes that support faster, better, connected insights for healthcare clients.

Team Lead – Client Services, Qualitative

Business Development Rep

• Respond to inbound client requests with accurate feasibility and pricing, balancing speed with precision
• Partner with internal teams to assess audience availability, timelines, and project viability
• Build clear, professional client communications that reflect strong ownership and accountability
• Manage 15-25 requests daily while maintaining high quality and responsiveness
• Ensure smooth handoff from sales to project delivery with complete and accurate documentation
• Track proposals, decisions, and updates across systems to maintain operational clarity
• Identify opportunities to improve workflows, tools, and response quality over time

Controller

Patient Advocacy Associate

Senior Project Manager, Qualitative

Team Lead – Client Services, Qualitative

Business Development Associate