KONE

Manager – Senior Manager, Customer Solutions

KONE

full-time

Posted on:

Location Type: Office

Location: Chennai • India

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Job Level

Senior

About the role

  • Lead the Tendering of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
  • Drive continuous process improvements and implement best practices to enhance efficiency and quality.
  • Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
  • Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
  • Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
  • Ensure compliance with engineering policies, safety standards, and local codes.
  • Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
  • Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
  • Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.

Requirements

  • Proven leadership experience managing teams in complex project environments.
  • Exceptional stakeholder management and communication skills.
  • Proficiency in Microsoft Office, SAP, and data analysis tools.
  • Analytical mindset with a passion for solving complex problems and driving results.
  • Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
  • Deep understanding of engineering principles and project cost management.
  • Excellent problem-solving and analytical thinking.
  • Strong verbal and written communication skills.
Benefits
  • Career progression opportunities within a global organisation
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work
  • Comprehensive learning and development programs covering a wide range of professional skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
engineering principlesproject cost managementdata analysis
Soft Skills
leadershipstakeholder managementcommunicationanalytical thinkingproblem-solvingcollaborationcustomer-focused culture