Technical Field Support Engineer
KONE
full-time
Posted on:
Location Type: Office
Location: Ankara • 🇹🇷 Turkey
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide remote and on-site support for installation and commissioning issues
- Support digital, APF, software, and BIM-related topics
- Ensure customer ride comfort requirements are met through technical expertise
- Participate in product development matrix audits
- Pilot and implement new products and solutions
- Contribute to the development of the installation method
- Support troubleshooting tool development
- Train local trainers and employees during site visits or scheduled sessions
- Collaborate with global and local training centers
- Prepare quality reports after site visits
- Identify issues requiring corrective actions and follow KONE processes
- Participate in closing reviews to capture learnings and improve business practices
- Operate strictly within KONE safety requirements
- Ensure installations follow global processes and guidelines
- Report safety concerns and stop operations when hazards are detected
- Support people management activities with the Technical Field Support Manager
- Drive competence development and identify skill gaps
- Allocate daily work and monitor team performance
- Support the continuous improvement of the Technical Field Support function
Requirements
- Bachelor’s degree in Electrical Engineering or sub-disciplines
- Good level of English
- Similar work experience in E&E sector is a clear plus
- Strong technical knowledge of product and service solutions, including digital, APF, software, and BIM
- Commitment to safety and sustainable solutions
- High attention to quality and detail
- Analytical and structured problem-solving
- Customer-focused approach
- Willingness to travel about 50% of the time
- Active driver
- Lives in Ankara or Istanbul
Benefits
- Health and safety protocols emphasizing employee well-being
- Collaboration and innovation environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Electrical Engineeringdigital solutionsAPFsoftware solutionsBIMtroubleshootinginstallation methodsquality reportingcompetence developmentproblem-solving
Soft skills
customer-focusedattention to qualityanalyticalstructuredcommitment to safetyteam performance monitoringtrainingcollaborationcommunicationleadership