Komodo Health

Technical Writer – Salesforce

Komodo Health

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Create, update, and maintain technical documentation—including user guides, configuration manuals, API references, and in-app help—tailored for Salesforce users and administrators.
  • Collaborate closely with Salesforce engineers, business analysts, and product managers to translate complex configuration requirements and workflows into clear, accessible documentation.
  • Develop and document best practices, process flows, customizations, and integration procedures for Salesforce configuration and deployment.
  • Participate in system design and deployment meetings to gather firsthand insights on Salesforce enhancements, ensuring documentation is accurate and aligned with platform updates.
  • Ensure technical documentation adheres to industry standards, supports regulatory compliance, and provides role-based instructional content to empower end users and administrators.
  • Engage with software developers and product managers to document new and enhanced features and capabilities built on the Salesforce platform.
  • Obtain a working knowledge of products and Salesforce with goal of becoming Salesforce Platform App Builder certified.
  • Use Jira to track work and CMS tool (Paligo) to author content.
  • Document Salesforce configuration steps for various products and author REST API documentation to enable external developers to integrate solutions.
  • Attend sprint planning and daily standups to review and interact with product teams.
  • Report regular status of assigned tasks and provide feedback on process improvements, style guide, and help site enhancements.

Requirements

  • Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
  • Demonstrated ability to dig into the subject matter you’re writing about so you understand not just how it works, but why it matters to the people using it.
  • Experience working in a team, and have the people and communication skills to do that well. You can also prioritize time to work independently.
  • A passion for writing for different audiences, from end users to admins to developers.
  • An eagerness for taking challenging ideas, concepts, and tasks and turning them into understandable and appealing content for diverse audiences.
  • Prior experience writing technical documentation with demonstrated ability to dig into the subject matter you’re writing about so you understand not just how it works, but why it matters to the people using it.
  • Enthusiasm for learning new tools and technologies with the ability to independently research complex ideas and ask questions when support is needed.
  • Experience working in a team (or the desire to work in a team dynamic), and have the people and communication skills to do that well.
  • Ability to prioritize time to work independently and can quickly adapt to provide cross-team support when workloads, requirements, and priorities shift.
  • Familiarity with Salesforce development and configuration, experience working with a content management system and Jira, and general knowledge of REST API and OpenAPI Specification.
  • Expectations of AI Use in this role: Use AI tools to make documentation faster, clearer, and more consistent; oversight and ensure accuracy.