Komodo Health

Technical Writer

• Create, update, and maintain technical documentation including user guides, configuration manuals, API references, and in-app help tailored for Salesforce users and administrators
• Collaborate with Salesforce engineers, business analysts, and product managers to translate complex configuration requirements and workflows into clear documentation
• Develop and document best practices, process flows, customizations, and integration procedures for Salesforce configuration and deployment
• Participate in system design and deployment meetings and attend sprint planning and daily standups to gather insights
• Use Jira to track work and author content in the CMS tool (Paligo)
• Document Salesforce configuration steps and author REST API documentation to enable external developer integration
• Report status of assigned tasks and provide feedback on process improvements, style guide, and help site enhancements
• Report to the Technical Writing Manager and execute tasks according to product, regulatory, and industry requirements