Providing technical support and troubleshooting across all company systems, applications, and hardware
Diagnosing and resolving technical issues for end-users with minimal supervision
Managing user accounts, permissions, and access controls
Maintaining and documenting IT processes, procedures, and solutions
Collaborating with team members to implement new tools
Proactively identifying potential technical issues and implementing preventive solutions
Supporting onboarding and offboarding processes
Staying current with emerging technologies and best practices

Requirements

Excellent troubleshooting skills
Self-motivated and effective independently
Strong communication skills to non-technical users
Adaptable and open to change
Customer service mindset
Detail-oriented and importance of documentation
Foundational IT knowledge and eagerness to deepen expertise across technologies
Nice to have: Experience with macOS, JumpCloud, Google Workspace, and Slack

Benefits

Competitive compensation & equity
Generous vacation + Wellness days + Flex Days + holiday closure
Remote-first environment + coworking support + yearly all hands retreat
Access to coaching & growth programs
Parental top-up & leave policies
Comprehensive health benefits
Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical supportuser account managementaccess controlIT process documentationpreventive solutionsonboarding processesoffboarding processesfoundational IT knowledge

Soft Skills

self-motivatedstrong communicationadaptablecustomer service mindsetdetail-oriented