Kognitiv Inc.

Workday Support Specialist, Workday Functional Analyst – Tier 1/Tier 2

Kognitiv Inc.

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Act as the primary Workday support specialist (Tier 1/2) and enhancement resource.
  • Work independently and directly with clients to provide expert, day-to-day transactional support and 'how-to' guidance for Workday.
  • Manage the client help desk, receiving, interpreting, and resolving Workday incidents and service requests through a ticketing system, ensuring proper escalation and documentation through to final resolution.
  • Assist in Workday system enhancements, including new report development, testing execution, data loading, and utilizing integration tools.
  • Execute tasks quickly and accurately to meet strict Service Level Agreements (SLAs), maintaining a high commitment to client satisfaction and process improvement.

Requirements

  • Minimum 2+ years of hands-on experience supporting or configuring Workday environments.
  • Base knowledge of Workday business processes, security roles, organizational structures, and reporting.
  • Proven ability to work creatively and analytically in a problem-solving environment, managing timelines with little supervision.
  • Excellent verbal and written English communication skills, with the ability to interface clearly and effectively with clients and remote teams.
  • Capability to work across time zones (US hours expectation) and adapt to a high-volume, fast-changing environment.
Benefits
  • Comprehensive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workday supportWorkday configurationreport developmenttesting executiondata loadingintegration toolsincident resolutionservice requeststicketing systemService Level Agreements
Soft Skills
problem-solvingtime managementindependent workclient satisfactionprocess improvementverbal communicationwritten communicationcreativityanalytical skillsadaptability