Technical Support Analyst
Kodiak Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Learn technical skills required to resolve customer support cases/requests.
- Learn team structure and deliver assigned items in established timelines.
- Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
- Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
- Learn compliance standards across various product areas.
- Leveraging documentation related to products and services tasked with supporting/implementing.
Requirements
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 2-3 years of relevant experience in product support and/or product implementation
- Min 1 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft SQL StackT-SQLSSISSSRSMicrosoft AzureSnowflake
Soft skills
time managementprioritizationadaptabilityproduct knowledge development
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in MISBachelor's degree in Information SystemsBachelor's degree in engineering