Kocho

External Identity Support Analyst

Kocho

full-time

Posted on:

Location Type: Hybrid

Location: Cardiff • United Kingdom

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Tech Stack

Azure.NETSQL

About the role

  • Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
  • Maintain and improve the Configuration Management Database (CMDB) for supported services.
  • Support smooth transition of clients and projects into Managed Solution Support.
  • Contribute to the development and enhancement of Kocho’s identity service offerings.
  • Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
  • Influence clients to adopt best‑practice approaches for secure and scalable identity management.
  • Act as an advocate for clients when working with internal teams and Senior Management.
  • Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

Requirements

  • Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
  • Ability to read and modify code in .NET and C#.
  • Experience with SQL and database management tools.
  • Solid working knowledge of PowerShell for automation and diagnostics.
  • Experience supporting enterprise-scale environments.
  • Understanding of federation and identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect
  • Experience in operational support roles within business environments.
  • Ability to work effectively in virtual, collaborative, and team-based settings.
  • Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
  • Strong analytical and problem‑solving ability.
  • Demonstrated learning agility and a willingness to adopt new identity technologies.
  • Familiarity with Authorization concepts (roles, permissions, app registrations, service principals).
  • User and group lifecycle management (creation, modification, deletion, dynamic groups).
  • Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).
Benefits
  • Flexible collaboration spaces
  • Equal opportunities employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
.NETC#SQLPowerShellSAML 2.0OAuth 2.0OpenID Connectidentity managementConfiguration Management Database (CMDB)user and group lifecycle management
Soft Skills
troubleshootingcommunicationanalyticalproblem-solvinglearning agilitycollaborationinfluencingadvocacydocumentationbest-practice approaches