Kocho

Support Engineer

• Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
• Maintain and improve the Configuration Management Database (CMDB) for supported services.
• Support smooth transition of clients and projects into Managed Solution Support.
• Contribute to the development and enhancement of Kocho’s identity service offerings.
• Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
• Influence clients to adopt best‑practice approaches for secure and scalable identity management.
• Act as an advocate for clients when working with internal teams and Senior Management.
• Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.

External Identity Support Analyst

Business Development Rep

• Originate and close complex IT services and digital transformation engagements
• Develop strategic relationships at C-suite and senior technical levels
• Expand accounts through upsell and cross-sell over time
• Act as a trusted advisor, not just a deal-closer
• Own the complete sales cycle from initial contact to close
• Proactively identify, develop and convert new logo opportunities
• Focusing on Microsoft Identity and Security services
• Develop and execute a territory business plan
• Run focused sales campaigns within your territory
• Follow a structured methodology (including Power Base Selling)
• Meet and exceed Sales, Revenue and GP targets
• Build long-term, high-trust relationships with key stakeholders
• Identify upsell and cross-sell opportunities within existing accounts
• Position Kocho’s broader service portfolio strategically
• Maintain executive-level engagement beyond initial deal closure
• Nurture and develop opportunities within the sales pipeline
• Work closely with marketing, pre-sales, consultants and operations
• Collaborate effectively with Microsoft and key partners

Business Development Manager

Analyst

• Provide first line application support to both the business and to our clients on our suite of applications
• Quickly analysing the nature of queries and customer problems and provide suitable solutions within service level agreements
• Establish and maintain high levels of incident ownership throughout the incident lifecycle, bringing the incident to a satisfactory conclusion
• Applying appropriate escalations procedures if required
• Work closely with 3rd party suppliers as needed to resolve issues
• Process internal Joiner, Mover, and Leaver Requests
• Maintain User Access Management for both internal and external users across applications
• Maintain data within applications to a high degree of accuracy
• Support the client on-boarding and off-boarding processes
• Maintain and create supporting documentation for applications
• Work with internal stakeholders to complete minor changes to ensure applications meet business requirements

External Identity Support Analyst

Business Development Manager

Junior Applications Analyst