Knowtex

Application Engineer

• Exercise strong engineering judgement in evolving or breaking from existing patterns when appropriate
• Design and build user experiences, including complex audio-centric workflows
• Develop accessible, intuitive, and performant user interfaces
• Develop secure and performant APIs and supporting infrastructure for web and mobile applications
• Collaborate closely with engineering, product, and customer delivery teams to prioritize bug fixes, improvements, and new feature development
• Participate meaningfully in technical discussions, design reviews, and code reviews
• Contribute to shared application infrastructure, component library, design system, and developer experience
• Improve system reliability, observability, and performance
• Handle engineering escalations from customer-facing teams during on-call shifts, including investigating issues outside of your typical areas of responsibility

Software Engineer – Applications Engineering

Manager

• Manage the end-to-end relationship with VA stakeholders across VistA, EHRM, and CDW system teams
• Navigate ATO processes, FISMA compliance requirements, and Section 508 accessibility standards
• Lead Performance Work Statement (PWS) negotiations and contract modifications through the Tungsten Network
• Coordinate with technical teams on VistA/CPRS integration milestones and deployment schedules
• Develop relationships with other federal healthcare agencies (DoD, IHS, CMS)
• Partner with implementation teams to ensure successful rollout across VA medical centers
• Translate federal compliance requirements into actionable product roadmap items
• Support RFP responses and capability demonstrations for new federal opportunities

Federal Engagement Manager

Account Manager

• Serve as the primary executive relationship owner for a portfolio of commercial health system accounts
• Build trusted, consultative relationships with key stakeholders at every level—from Site POCs and clinical champions to CMOs, CNOs, and CFOs
• Monitor account health indicators continuously, including utilization rates, adoption trends, satisfaction scores, and support ticket patterns
• Own renewal conversations end-to-end, and maintain a ≥90% net revenue retention target across managed portfolio
• Identify and develop expansion opportunities within existing accounts, including additional clinical departments, specialties, user cohorts, and enterprise-wide rollouts
• Lead commercial conversations with economic buyers, presenting ROI data, clinical outcomes, and utilization metrics
• Co-develop comprehensive implementation plans with the Implementation Manager for each new account
• Own 30/60/90-day post-launch check-ins with account executive sponsors, reporting on adoption progress and early outcomes
• Maintain real-time visibility into key adoption and utilization metrics across all accounts using site health dashboards
• Analyze performance trends at the account, department, and user cohort level
• Identify and lead account recovery efforts for at-risk relationships
• Serve as the primary conduit for strategic account intelligence flowing between customers and internal Knowtex teams

Software Engineer – Applications Engineering

Federal Engagement Manager

Founding Account Manager