Knowtex

Manager

• Manage the end-to-end relationship with VA stakeholders across VistA, EHRM, and CDW system teams
• Navigate ATO processes, FISMA compliance requirements, and Section 508 accessibility standards
• Lead Performance Work Statement (PWS) negotiations and contract modifications through the Tungsten Network
• Coordinate with technical teams on VistA/CPRS integration milestones and deployment schedules
• Develop relationships with other federal healthcare agencies (DoD, IHS, CMS)
• Partner with implementation teams to ensure successful rollout across VA medical centers
• Translate federal compliance requirements into actionable product roadmap items
• Support RFP responses and capability demonstrations for new federal opportunities

Federal Engagement Manager

Account Manager

• Serve as the primary executive relationship owner for a portfolio of commercial health system accounts
• Build trusted, consultative relationships with key stakeholders at every level—from Site POCs and clinical champions to CMOs, CNOs, and CFOs
• Monitor account health indicators continuously, including utilization rates, adoption trends, satisfaction scores, and support ticket patterns
• Own renewal conversations end-to-end, and maintain a ≥90% net revenue retention target across managed portfolio
• Identify and develop expansion opportunities within existing accounts, including additional clinical departments, specialties, user cohorts, and enterprise-wide rollouts
• Lead commercial conversations with economic buyers, presenting ROI data, clinical outcomes, and utilization metrics
• Co-develop comprehensive implementation plans with the Implementation Manager for each new account
• Own 30/60/90-day post-launch check-ins with account executive sponsors, reporting on adoption progress and early outcomes
• Maintain real-time visibility into key adoption and utilization metrics across all accounts using site health dashboards
• Analyze performance trends at the account, department, and user cohort level
• Identify and lead account recovery efforts for at-risk relationships
• Serve as the primary conduit for strategic account intelligence flowing between customers and internal Knowtex teams

Founding Account Manager

Technical Product Manager

• Define product roadmap, prioritize features, and drive execution for your product area
• Conduct discovery with clinicians, healthcare administrators, and IT leaders to deeply understand clinical workflows and pain points
• Translate complex clinical and operational requirements into clear engineering specs, user stories, and acceptance criteria
• Partner closely with engineering, AI/ML, and design teams to ship high-quality products on tight timelines
• Own product metrics, conduct data analysis, and use quantitative and qualitative signals to drive decisions
• Manage cross-functional stakeholders including clinical operations, compliance, sales, and customer success
• Evaluate build vs. buy vs. partner decisions for integrations and capabilities
• Communicate product vision and progress to leadership, customers, and external partners

Founding Technical Product Manager

Operations

• Own administration and setup of internal tools, software, and platforms; serve as the go-to resource for tool-related questions and troubleshooting
• Document and maintain operational processes and SOPs, keeping the team aligned as we scale
• Support special projects and strategic initiatives led by the Head of Operations
• Assist with invoicing, billing follow-up, and basic reconciliation
• Track and maintain accurate AR/AP records
• Keep financial documentation organized and audit-ready
• Serve as the day-to-day liaison with our CPA and CFO consultants, ensuring they have what they need to move quickly
• Manage day-to-day activity in our ATS — posting roles, organizing pipelines, scheduling interviews, and participating in the process
• Conduct initial resume reviews and surface strong candidates to hiring managers
• Support smooth onboarding and offboarding logistics for new and departing team members
• Coordinate domestic and international travel, including flights, hotels, and full itineraries
• Manage scheduling and calendar coordination across the team
• Assist with social media posting and scheduling across company channels, keeping content consistent, timely, and on-brand

Federal Engagement Manager

Founding Account Manager

Founding Technical Product Manager

Operations Coordinator