Founding Account Manager

Knowtex

Founding Account Manager overseeing long-term success of commercial health system accounts. Partnering with clients at Knowtex to enhance clinical workflow and reduce clinician burnout.

Posted 5/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

account managementcustomer successrevenue targetsnet revenue retentionexpansion growthhealthcare IT implementationEHR systemsclinical applicationshealth information technologyperformance analysis

Soft Skills

relationship buildingconsultative sellingstakeholder managementstrategic thinkingcommunicationleadershipanalytical skillsproblem-solvingadaptabilitycollaboration

Tools & Technologies

site health dashboardsimplementation plansROI data analysisutilization metricssatisfaction scoressupport ticket systemsadoption trendsperformance trendsclinical outcomesaccount recovery strategies

Industry Keywords

health system accountshealth technologystartup environmenthigh-growth environmentclinical departmentsuser cohortsenterprise-wide rolloutseconomic buyersC-suite stakeholdershealthcare IT

About the role

Key responsibilities & impact

Serve as the primary executive relationship owner for a portfolio of commercial health system accounts
Build trusted, consultative relationships with key stakeholders at every level—from Site POCs and clinical champions to CMOs, CNOs, and CFOs
Monitor account health indicators continuously, including utilization rates, adoption trends, satisfaction scores, and support ticket patterns
Own renewal conversations end-to-end, and maintain a ≥90% net revenue retention target across managed portfolio
Identify and develop expansion opportunities within existing accounts, including additional clinical departments, specialties, user cohorts, and enterprise-wide rollouts
Lead commercial conversations with economic buyers, presenting ROI data, clinical outcomes, and utilization metrics
Co-develop comprehensive implementation plans with the Implementation Manager for each new account
Own 30/60/90-day post-launch check-ins with account executive sponsors, reporting on adoption progress and early outcomes
Maintain real-time visibility into key adoption and utilization metrics across all accounts using site health dashboards
Analyze performance trends at the account, department, and user cohort level
Identify and lead account recovery efforts for at-risk relationships
Serve as the primary conduit for strategic account intelligence flowing between customers and internal Knowtex teams

Requirements

What you’ll need

5-7 years in account management, customer success, or commercial roles within healthcare IT or health technology
Demonstrated track record of managing and growing a portfolio of commercial health system accounts
Experience owning revenue targets with accountability for net revenue retention and expansion growth
Healthcare IT implementation experience with EHR systems, clinical applications, or health information technology
Startup or high-growth environment experience with comfort building processes and playbooks from scratch
Executive-level stakeholder management experience across clinical, operational, and financial leadership in health systems

Benefits

Comp & perks

Competitive salary
Meaningful equity compensation
Unlimited PTO
Premium health, dental, and vision coverage
401(k) plan
Work model: In Person/Hybrid (SF Based)