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Founding Account Manager
KnowtexFounding Account Manager overseeing long-term success of commercial health system accounts. Partnering with clients at Knowtex to enhance clinical workflow and reduce clinician burnout.
About the role
Key responsibilities & impact- Serve as the primary executive relationship owner for a portfolio of commercial health system accounts
- Build trusted, consultative relationships with key stakeholders at every level—from Site POCs and clinical champions to CMOs, CNOs, and CFOs
- Monitor account health indicators continuously, including utilization rates, adoption trends, satisfaction scores, and support ticket patterns
- Own renewal conversations end-to-end, and maintain a ≥90% net revenue retention target across managed portfolio
- Identify and develop expansion opportunities within existing accounts, including additional clinical departments, specialties, user cohorts, and enterprise-wide rollouts
- Lead commercial conversations with economic buyers, presenting ROI data, clinical outcomes, and utilization metrics
- Co-develop comprehensive implementation plans with the Implementation Manager for each new account
- Own 30/60/90-day post-launch check-ins with account executive sponsors, reporting on adoption progress and early outcomes
- Maintain real-time visibility into key adoption and utilization metrics across all accounts using site health dashboards
- Analyze performance trends at the account, department, and user cohort level
- Identify and lead account recovery efforts for at-risk relationships
- Serve as the primary conduit for strategic account intelligence flowing between customers and internal Knowtex teams
Requirements
What you’ll need- 5-7 years in account management, customer success, or commercial roles within healthcare IT or health technology
- Demonstrated track record of managing and growing a portfolio of commercial health system accounts
- Experience owning revenue targets with accountability for net revenue retention and expansion growth
- Healthcare IT implementation experience with EHR systems, clinical applications, or health information technology
- Startup or high-growth environment experience with comfort building processes and playbooks from scratch
- Executive-level stakeholder management experience across clinical, operational, and financial leadership in health systems
Benefits
Comp & perks- Competitive salary
- Meaningful equity compensation
- Unlimited PTO
- Premium health, dental, and vision coverage
- 401(k) plan
- Work model: In Person/Hybrid (SF Based)
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successrevenue targetsnet revenue retentionexpansion growthhealthcare IT implementationEHR systemsclinical applicationshealth information technologyperformance analysis
Soft Skills
relationship buildingconsultative sellingstakeholder managementstrategic thinkingcommunicationleadershipanalytical skillsproblem-solvingadaptabilitycollaboration