Assistant Project Manager
Knowmadics
full-time
Posted on:
Location Type: Remote
Location: Kansas • Oklahoma • United States
Visit company websiteExplore more
About the role
- Configure and maintain Jira and Jira Service Management components that support PMO processes, including workflows, screens, fields, request types, forms, and related settings.
- Manage PMO service request tracking within Jira Service Management to ensure requests are properly captured, assigned, monitored, and resolved.
- Support onboarding of new Jira users, including user setup coordination, access support, and orientation to PMO Jira processes and service requests.
- Assist users with Jira and Jira Service Management questions related to PMO workflows, fields, screens, and service request processes.
- Maintain Jira and Jira Service Management documentation and support continuous improvement of configurations and workflows to improve PMO efficiency and usability.
- Provide administrative and clerical support to the PMO as assigned.
- Support PMO documentation, records management, meeting coordination, scheduling, and follow-up activities.
- Maintain organized PMO files, templates, logs, trackers, and related administrative records.
- Assist with preparation of reports, presentations, dashboards, and other PMO documentation.
- Capture meeting notes, action items, and status updates, and support follow-up to ensure timely completion of assigned tasks.
- Support PMO processes by tracking assignments, requests, and administrative actions to completion.
- Maintain accurate data in PMO systems and trackers to support reporting, visibility, and day-to-day operations.
- Monitor PMO support requests and provide status updates to stakeholders as needed.
- Escalate issues, delays, system problems, or process gaps to PMO leadership as appropriate.
- Contribute to consistent use of PMO templates, workflows, administrative procedures, and service processes.
Requirements
- Eligible to obtain a U.S. Security Clearance - U.S. Citizenship required.
- Bachelor’s degree from an accredited college or university.
- Certified Associate in Project Management (CAPM) certification required.
- Experience working with Jira and Jira Service Management, including configuration and maintenance of workflows, screens, fields, request types, or related settings.
- Experience providing administrative, clerical, or operational support in a project management, PMO, or business operations environment.
- Experience tracking service requests, assignments, records, or other operational activities to completion.
- Strong organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple assignments and provide timely follow-up in a structured environment.
- Proficiency with Microsoft Office and other standard business tools.
Benefits
- Should be willing to work in a variety of settings as needed, including nights and weekends
- Employees may be called upon to participate in in-person meetings, trainings, or company functions at Knowmadics offices or other designated locations.
- Travel in support of business operations may also be required, and employees are expected to comply with these obligations as part of their position.
- Estimated travel: 10%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JiraJira Service Managementworkflow configurationscreen configurationfield configurationrequest type configurationadministrative supportrecords managementreport preparationdata tracking
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationtime managementmulti-taskingfollow-upcollaborationproblem-solvingcustomer service
Certifications
Certified Associate in Project Management (CAPM)U.S. Security Clearance eligibility