Customer Technical Support Representative
Cengage Group
Office Administrator – Title and Escrow
Knowledge Anywhere
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for general reception and answering telephones as well as greeting customers and visitors.
- Provide assistance to the on-site Team Leader with administrative activities, including vendor relationships, record retention, office organization, and general office operations.
- Answers incoming telephone calls, determines purpose of callers, provides customer assistance if necessary and forwards calls to appropriate personnel or department; receives and delivers messages or transfers calls to voice mail.
- Maintain office appearance, including cleanliness of closing rooms after each transaction.
- Maintain, order and receive all office supplies, including organization and neatness of supply area and inventory.
- Coordinate maintenance and repairs of all office equipment.
- Code and review all office related bills for accuracy, contact vendors with discrepancies; prepare daily deposit and ensure delivery to the bank.
- Perform typing correspondence, light data entry and facilitate incoming/outgoing mail.
- Assist on-site Team Leader in scheduling, coordinating, and follow-through on all new hire orientation and training plans; establish tickler-system for PerformanceOne tasks and assist in timely completion.
- Troubleshoot and assist with office day-to-day issues.
Requirements
- Three to five years experience in an office environment.
- Pleasant phone voice.
- Excellent computer proficiency, including Word, Excel, Outlook, and Internet.
- Ability to work independently as well as in a team environment.
- Strong written, oral communication and proofreading skills.
- Ability to manage multiple tasks simultaneously.
- Strong organizational skills.
- Proficient at word processing, E-Mail and data entry.
- Self-motivated, detail oriented and able to complete projects independently.
- Physical demands: regularly required to sit and talk or hear; occasionally required to stand and walk; frequently required to lift up to 10 pounds; occasionally required to lift up to 25 pounds; close vision required.
