KnowBe4

Account Manager, SMB

KnowBe4

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $100,000 - $120,000 per year

About the role

  • Promote and sell KnowBe4’s range of products and services
  • Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
  • Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
  • Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
  • Achieve or exceed monthly quotas and/or targets
  • Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
  • Follow up on marketing leads to generate sales opportunities and pipeline
  • Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
  • Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
  • Support in the renewal process where there is an opportunity to grow the account
  • Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite.

Requirements

  • Bachelor’s degree a plus
  • Proven track record in sales
  • 3 years selling software to Small Medium Enterprise
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce and Gmail
  • Network or Security Plus preferred
  • Excellent verbal and written communications
  • Stats driven business professional
  • Motivated, energetic self-starter
  • Strong collaborative and teamwork skills
  • Must be able to work with minimum supervision
Benefits
  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses
  • modern, high-tech, and fun work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salessoftware sellingpipeline managementcustomer relationship managementnegotiationquota achievementsecurity awareness trainingIT security concepts
Soft Skills
verbal communicationwritten communicationstats drivenmotivatedenergeticself-startercollaborativeteamworkability to work with minimum supervision
Certifications
Bachelor's degreeNetwork PlusSecurity Plus