KnowBe4

Account Manager, SMB

KnowBe4

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Mid-LevelSenior

About the role

  • The Account Manager (SMB) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. Promote and sell KnowBe4’s additional products and services to businesses (organizations with 25 - 500 employees), with objective to achieve and exceed monthly sales quota. Target book of business; maximize cross sale opportunities, increase subscription levels and add on additional seats due to account growth; work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers. Responsibilities: Promote and sell KnowBe4’s range of products and services; Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities; Identify key decision makers; Articulate the value proposition of KnowBe4’s full suite of products; Achieve or exceed monthly quotas and/or targets; Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested; Follow up on marketing leads; Act strategically in offering or negotiating discounted pricing; Maintain accurate records in compliance with the Administration Policy; Support in the renewal process where there is an opportunity to grow the account; Work with Customer Success Managers and Renewal Specialists to increase customers' commitment and use of the KnowBe4 Product Suite.

Requirements

  • Bachelor’s degree a plus
  • Proven track record in sales
  • 3 years selling software to Small Medium Enterprise
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce and Gmail
  • Network or Security Plus preferred
  • Excellent verbal and written communications
  • Stats driven business professional
  • Motivated, energetic self-starter
  • Strong collaborative and teamwork skills
  • Must be able to work with minimum supervision