KnitWell Group

Analyst

• Support fraud investigations by gathering data, performing analytics, and preparing reports in partnership with Regional Asset Protection leaders.
• Assist in maintaining and following standardized investigation processes to ensure consistency and accuracy.
• Utilize company-provided tools and resources to identify, track, and document internal losses.
• Conduct transaction reviews and risk assessments to help minimize store-level losses.
• Prepare detailed investigative summaries and provide insights to support interviews and decision-making.
• Stay informed on retail industry trends and best practices relevant to fraud and asset protection.
• Collaborate with internal partners to ensure timely communication and responsiveness to business needs.
• Translate investigative findings into actionable recommendations for field teams and leadership.
• Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.
• Generate periodic and ad-hoc reports to support leadership and executive management.
• Maintain confidentiality and integrity in all investigative activities.

Asset Protection Investigations Analyst

Communications

• Clearly communicate promotional activity, company initiatives, visual execution, brand events, and workload to help store leaders and associates stay informed, balance key responsibilities, and protect their time with customers on the sales floor.
• Manage and coordinate the workflow and production of internal communications using available tools, systems, and partnerships.
• Collaborate with Store Communications team members to oversee all aspects of our Intranet platform. Manage site administration, strategically organize content, and ensure all materials remain current and relevant.
• Write and edit impactful communications for in-store programs/initiatives, promotions, visual execution, operational and HR tasks. Tailor communications by audience (Field Leadership, Store Manager, and Associate) to share key objectives, background context and actions needed.
• Proactively plan and distribute these communications in a timely manner to effectively prepare field teams to execute responsibilities, deliver business expectations and maintain excellent customer experience.
• Coordinate the development, review, and delivery of assets and copy to visually support communications, tools and resources such as weekly focuses, associate features, Intranet branding, program and seasonal toolkits, etc.
• Create and communicate resources supporting our associate’s understanding and execution of our Credit & Loyalty program (i.e. training materials, e-learnings, associate incentives, etc.).
• Participate in weekly business meetings and collaborate with cross-functional teams to craft communication strategies and business support materials for seamless in-store execution.
• Serve as a workflow advisor with a comprehensive perspective of each brand’s promotional/marketing strategy and upcoming CFT initiatives. Offering guidance on impact on store workload while proactively aligning communication plans.
• Manage workflow updates (i.e. freight, markdowns, pillar events, store set execution, etc.) to guarantee that field teams have access to the latest information to inform staffing plans and readiness for peak times.
• Support District Field Leaders with tools designed to boost engagement and recognize Associates, while fostering open two-way communication.
• Provide support for ad hoc company initiatives and projects, including product tests/ transfers, store feedback surveys, network & recruiting events, and asset protection & safety training
• Extended support for our client experience team’s projects (i.e. hosting town halls, gift with purchase execution, store event overviews, etc.)
• Communicate with stores through the issues management system and shared email inboxes to promptly address inquiries and share updates. Provide after-hour/on-call support if needed.
• Proactively organize and coordinate all meeting preparations, including creating presentation documents, developing agendas, taking notes, and scheduling.
• Deliver comprehensive logistical, project management, and event support for possible offsite meetings and conferences.

Store Communications Specialist

• Manage maintenance, configuration, documentation and production support of our WFM system.
• Participate in enhancements and technology rollouts for our WFM system including requirements gathering, testing, implementation and post-implementation support.
• Assist in seasonal and monthly payroll budgeting process, including how payroll is allocated, executed, and tracked.
• Prepare monthly sales and payroll planning tools for distribution to field teams.
• Generate regular reports for field teams and leadership on scheduling compliance, productivity, store closures and payroll spend, while highlighting risk and making recommendations to correct action.
• Monitor mid-month progress and determine changes to projections and payroll model as needed to protect the business requirements and budgets.
• Maintain factors used for labor planning such as indexes and wage rates.
• Develop and modify custom reports as needed in response to business trends and callouts from leadership.
• Assist in the management of the workload planning committee to make sure all appropriate activities are captured and updated as necessary for any labor allocation needs.
• Run ad hoc data requests and analyses for cross functional partners and leadership as needed.
• Maintain documentation of Standard Operating Procedures (SOPs) for use by corporate partners, field partners, and stores teams stores to facilitate efficient execution of non-selling tasks.
• Monitor WFM team’s inbox working with the Field organization including store teams to ensure business continuity.
• Trouble shoot and assist various functional partners as necessary to ensure weekly timekeeping and payroll are processed as required with no business interruption.
• Work with cross-functional partners in Store Operations, Finance, HR, IT, Payroll, Planning and Visual to support labor planning initiatives and capture all non-selling activities, including managing a SharePoint database.
• Travel to stores along with Corporate/Field leadership to seek feedback, review implementation and directly collaborate with Field leaders in the payroll allocation models, selling cost and WFM system applications.
• Effectively communicate and escalate potential issues appropriately.
• Highlight risk and opportunity to field leadership and make recommendation to correct action.
• Keep projects on track towards meeting milestones, achieving pre-defined goals and apply learnings for future strategies.

Analyst – Workforce Management

Manager

• Responsible for report building, by collecting and organizing the data within the Think LP EBR system to build KPI reports used by our AP Field Team.
• Support and maintain the development of dashboards used on a day-to-day basis by our stakeholders.
• Document and maintain records of TLP issues/solutions reported by the field users.
• Responsible, preparing files for external datasets and validating data accuracy.
• Responsible for creating, maintaining, and executing alerts within the Think LP EBR system.
• Responsible for the successful integration of all brands within the Knitwell organization.
• Monthly KPI reporting to all Field Leaders that includes store data.
• They will use the Asset Protection analytics platform to reflect current risks/exposures, including recommendations in modifying risk strategies for our retail stores.
• Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs.
• Knowledge of common fraud schemes, contributing factors to inventory loss, and the ability to identify patterns that support Asset Protection strategies.
• Ability to learn new applications as needed to support KnitWell overall fraud strategy.
• Drives efficiencies by having continuous growth mindset.
• Ad Hoc Reporting as needed.

Manager – Asset Protection, Fraud Analytics, Reporting

Business Analyst

• Responsible for entry of Promotions, Price Tests and Marketing Coupons for stores.
• Work with Merchants & Planning who identify price changes needed and enter for both stores and ecommerce channels.
• Reconcile Lane Bryant markdowns and enter markdowns/markups for Ann Taylor and Loft.
• Communicate system constraints and capabilities to business teams for planned promotions.
• Review and interpret promo charts, calendars, and style list details for promo entry.
• Must be able to analyze and determine requirements for promo set up in turn be willing to ask questions and gather missing or additional details needed to properly set up promotions.
• Coordinate semi-annual sale markdown execution and dates with the RMS team, Merchants, Planning and Store Ops.
• Review weekly price discrepancy reporting for markdown and full price styles.
• Collaborate with Merchants to determine where/when updates are needed and then submit updates.
• Ensure all approvals for promotions/price changes/markdowns are executed and Sarbanes Oxley compliant.
• Research and resolve pricing issues and discrepancies called out by stores with urgency for immediate communication to IT, stores, and ecommerce via help desk partnership.
• Strong cross functional partnerships with Marketing, Store Operations, Planning, Merchandise Operations, and Store Help Desk.
• Test that promotion setup rings correctly at the register in the test lab for offers where system constraints may challenge execution.
• Partner with IT teams on enhancements to existing or newly introduced systems or reports. Participate in testing, design and implementation depending on the requirements.

Asset Protection Investigations Analyst

Store Communications Specialist

Analyst – Workforce Management

Manager – Asset Protection, Fraud Analytics, Reporting

Pricing Business Analyst