KnitWell Group

Analyst

• Daily review of all orders held in the fraud review que through the fraud prevention systems.
• Responsible for ensuring the fraud que is cleared before end of day shipping cut-off.
• Identify, analyze, and communicate fraud patterns to management, and provide recommendations for loss mitigation as needed.
• Responsible for the monthly chargeback review and analysis of all uncaught fraudulent orders.
• Stay on top of current fraud trends and tactics.
• Analyze new fraud patterns and adapt detection strategies to address evolving threats effectively.
• Must be able to leverage multiple information sources, including websites and third-party tools, to research customer orders in a timely manner.
• Ensure transactions are valid, created for legitimate business reasons, and do not pose a reputational or financial risk to the company while maintaining a positive customer experience.
• In depth analysis of current fraud rings found based on fraud names, zip codes, velocity trends, e-gift cards, and emerging trends.
• Document and report findings from fraud investigations.
• Prepare detailed reports on fraud trends, incidents, and the effectiveness of implemented fraud prevention measures.
• Ad hoc scope analysis as needed

Omni Fraud Analyst – Asset Protection

Manager

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Omni Fraud Analyst – Asset Protection

Store Manager