Store Manager

KnitWell Group

Store Manager at LOFT responsible for customer and associate experiences. Drive profitable business by focusing on customer experience and operational performance.

Posted 6/13/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
Use technology to provide customers with a seamless omnichannel shopping experience.
Hire and build an effective store team through training, coaching, and talent development.
Create an inclusive store environment for associates where everyone feels welcome and engaged.
Develop a strong operational dynamic within the team to achieve store goals.
Promote in-store community events and philanthropic partnerships.
Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
Analyze reporting to develop short and long-term retail plans.
Manage the day-to-day operations of the store, including opening and closing.

Requirements

What you’ll need

2+ years retail Store Manager or service industry experience (preferred)
Brings a hospitality mindset when engaging with customers and associates
Strong people management skills and an ability to develop talent
Effective leadership, interpersonal, and communication skills
Technology proficient and ability to operate a point-of-sale system
Strong business acumen and ability to develop strategies and create action plans to drive results
Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan
Paid time off & holidays
Opportunities for monthly bonuses
Merchandise discounts plus eligibility for discounts at our sister brands
Professional development and opportunities for advancement across our brands
Community impact through our philanthropic partnerships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail managementbudgetingreport analysispoint-of-sale systemstalent developmentoperational managementstrategic planningaction planningcustomer experience managementomnichannel shopping

Soft Skills

people managementleadershipinterpersonal skillscommunication skillscustomer engagementcoachingorganizational skillsdelegationprioritizationaction-oriented mindset