Knightscope

Field Engineer

• Maintain and repair Emergency Call Devices and other Knightscope systems deployed in various locations.
• Monitor health of systems and if needed calibrate sensors, compute, radios, and power systems.
• Run diagnostics, perform firmware updates, and ensure system health.
• Provide comprehensive reports on work performed and travel time.
• Support field testing and live demonstrations by prepping, staging, and deploying Knightscope assets.
• Perform rapid troubleshooting and reconfiguration in dynamic testing environments.
• Maintain detailed records of equipment status, repairs, and system updates.
• Collaborate with the engineering team to iterate on platform designs and improve reliability.
• Manage Equipment/Parts logistics including staging, transport, and readiness for deployment.
• Help shape operational processes and safety standards as we scale.
• Operate and service company vehicles and field equipment safely and in compliance with all applicable regulations.

Field Service Technician

Billing Specialist

• Prepare and issue accurate client invoices in accordance with contract terms, including rate escalations (e.g., CPI-based increases), amendments, and renewal schedules
• Monitor accounts receivable aging and lead proactive collections efforts, including client outreach, payment plan coordination, and escalation of past-due accounts
• Reconcile billing records against signed contracts, purchase orders, and payment history to identify and resolve discrepancies (under/overbilling, missing documentation, expired terms)
• Maintain accurate customer and contract records within the billing/ERP system (e.g., NetSuite)
• Track and flag contracts approaching renewal, expiration, or requiring rate adjustments
• Support month-end close activities, including reporting on outstanding balances, deposits, and unmatched payments
• Respond to internal and external billing inquiries in a timely, professional manner

Billing and Collections Specialist

Accounting Manager

• Lead the procure-to-pay function, including procurement operations, accounts payable, vendor master controls, purchase orders, invoice processing, payment review, inventory accounting, and fixed asset accounting
• Oversee procurement workflows to ensure purchase requisitions, purchase orders, approvals, pricing, receiving, and vendor terms comply with Company policies and internal controls
• Manage accounts payable operations, including invoice coding, approval routing, two-way and three-way matching, AP aging, payment runs, vendor inquiries, and timely resolution of exceptions
• Partner with Supply Chain, Operations, Manufacturing, and Engineering to ensure inventory receipts, transfers, adjustments, reserves, and reconciliations are accurate and properly supported
• Own fixed asset accounting processes, including capitalization review, asset tagging and tracking, depreciation, disposals, impairment considerations, and fixed asset roll forwards
• Review reconciliations, accruals, prepaid expenses, inventory-related schedules, AP subledger activity, and fixed asset schedules as part of the monthly and quarterly close process
• Coordinate audit requests, organize prepared-by-client materials, respond to auditor inquiries, and support quarterly reviews and annual audits related to procurement, AP, inventory, and fixed assets
• Maintain and improve procure-to-pay policies, approval matrices, vendor master procedures, invoice matching standards, inventory controls, fixed asset controls, and related documentation
• Develop reporting and metrics for purchase order compliance, unmatched receipts, AP aging, vendor payment status, inventory reconciliations, and fixed asset activity
• Identify opportunities to streamline procure-to-pay processes, enhance automation, strengthen controls, improve audit readiness, and scale accounting operations in a robotics manufacturing environment

Field Service Technician

Billing and Collections Specialist

Senior Accounting Manager