Knichel Logistics, Inc.

Operations

• Order acceptance, order entry, planning, and scheduling of intermodal rail shipments.
• Coordinating with Knichel Logistics rail and drayage partners to ensure the appropriate capacity and service to meet our customer’s needs.
• Consistent monitoring of intermodal shipments to ensure on-time pick-up and delivery – while proactively identifying and resolving any shipment/account problems.
• Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders.
• Collaborate with sales, operations, and procurement teams to enhance service offerings and align with customer expectations.

Experienced Intermodal Operations Specialist

Supply Chain

• Accurately enter customer orders into internal systems in a timely manner
• Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders
• Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early
• Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges
• Update customer shipment portals with timely and accurate information
• Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers
• Provide world-class customer service through phone and email communication with carriers and customers
• Support department goals and contribute to a positive, team-focused environment
• Perform other duties as assigned to support Knichel’s operational excellence and customer satisfaction

Experienced Intermodal Operations Specialist

Logistics Coordinator