Logistics Coordinator

Knichel Logistics, Inc.

Logistics Coordinator at Knichel Logistics responsible for order entry and shipment tracking throughout North America. Ensuring customer satisfaction and operational excellence in logistics services.

Posted 6/11/2026full-timeCranberry Township • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Accurately enter customer orders into internal systems in a timely manner
Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders
Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early
Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges
Update customer shipment portals with timely and accurate information
Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers
Provide world-class customer service through phone and email communication with carriers and customers
Support department goals and contribute to a positive, team-focused environment
Perform other duties as assigned to support Knichel’s operational excellence and customer satisfaction

Requirements

What you’ll need

High school diploma or equivalent
Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred)
Entry-level role; no prior experience required
1 year in logistics, customer service, or hospitality (preferred)
Strong communication and relationship-building skills
Detail-oriented with a focus on accuracy and timely follow-through
Able to thrive in a team environment and contribute to shared success
Comfortable working in a fast-paced, technology-driven setting
Familiarity with Microsoft 365 products

Benefits

Comp & perks

Competitive compensation and benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entryshipment trackingcustomer serviceissue escalationdata entrylogistics managementaccuracytimely follow-throughrelationship buildingproblem-solving

Soft Skills

strong communicationdetail-orientedteamworkadaptabilitycustomer focusproactivecollaborationpositive attitudetime managementinterpersonal skills

Certifications

high school diplomabachelor's degree in businessbachelor's degree in logisticsbachelor's degree in supply chain management