Operations

• Troubleshoot and resolve hardware, software, and network issues, including diagnosing outages and system performance problems.
• Manage daily IT tasks, respond to incidents, troubleshoot issues, and assist users.
• Configure, install, and manage servers, laptops, desktops, mobile devices, printers, and scanners.
• Administer Azure AD/Entra ID for user/group management and identity access.
• Manage Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive) and support cloud-based business applications.
• Manage software licensing, procurement, and asset tracking, ensuring cost-effective, compliant usage of hardware and software across the organization.
• Perform system backups, patch management, and implement endpoint protection.
• Support network fundamentals (VLANs, WAN, Fibre, Wi-Fi standards) and assist with structured cabling and connectivity issues.
• Manage and support remote access tools, ticketing systems, and IT documentation.
• Reinforce cybersecurity by securing systems, ensuring compliance, and promoting user awareness through training and phishing simulations.
• Collaborate with stakeholders to ensure IT systems meet business needs.

IT Operations Engineer

Market Operations Manager

Market Operations Specialist