KMRG, LLC

CRM Systems Administrator

KMRG, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

Mid-LevelSenior

About the role

  • Remote CRM Systems Administrator to support the First Responder Network Authority (FirstNet Authority) Public Safety Advocacy Office in Reston, VA
  • Optimizes Microsoft Dynamics 365 CRM platform through enhancements, workflow automation, system integration, and configuration
  • Provides ongoing support and training; ensures data accuracy and security
  • Collaborates with IT and stakeholders to improve efficiency and user experience

Requirements

  • Knowledge of CRM data security practices and compliance requirements
  • Knowledge of business process analysis for translating operational needs into CRM solutions
  • Ability to configure and customize Microsoft Dynamics 365
  • Ability to design workflow automation and integrate external systems
  • Ability to create dashboards and reports in Power BI and Dynamics 365
  • Ability to analyze data and identify trends for decision-making
  • Ability to perform system testing and resolve technical issues
  • Skill in clear, concise, and professional communication
  • Experience administering and supporting Microsoft Dynamics 365 CRM
  • Experience developing automated workflows and alerts
  • Experience integrating CRM systems with tools like Power BI, ArcGIS, or Qualtrics
  • Experience providing technical support and troubleshooting
  • Experience creating and delivering user training
  • Experience managing CRM security roles and permissions