Client Director
Arctiq
Cloud
Associate Director, Technology Enablement
Klick
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Senior
Tech Stack
AEMAWSAzureCloudGatsbyGoogle Cloud PlatformReact
About the role
- Oversee day-to-day delivery of omnichannel technology projects — ensuring alignment across teams, timelines, and budgets. Act as the central coordination point between Technology Enablement, PMO, and other technical crafts to ensure seamless handoffs, predictable execution, and measurable delivery outcomes.
- Drive quality and consistency across all technology delivery phases, from planning through launch, delivery checkpoints and post-project monitoring.
- Define and communicate the technical task plan (WBS) for each project, collaborating with PMO to ensure dependencies, milestones, and resourcing are accurately represented in the project schedule.
- Review technical and project documentation (BRDs, wireframes, technical specifications) to ensure clarity, feasibility, and completeness.
- Partner with PMO and technical crafts to maintain RAID logs, track risks, and drive proactive resolution of delivery challenges, issues, or incidents in collaboration with the client and internal stakeholders.
- Champion delivery excellence, process improvement, and consistent use of Klick’s tools and frameworks.
Requirements
- 7+ years of experience delivering web, CRM, or omnichannel marketing technology solutions, ideally within healthcare or regulated industries, including hands-on experience.
- Strong understanding of digital delivery processes and ability, from discovery through launch and maintenance, with experience defining KPIs and process controls to measure and optimize delivery performance.
- Proven ability to manage cross-craft teams and multiple concurrent technology workstreams.
- Ability to create, interpret, and communicate technical documentation, requirements, and design assets clearly with attention to maintaining documentation completeness and operational traceability.
- Familiarity with modern web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, Contentful, or custom-built solutions using HTML (React, Gatsby, etc.)Experience with APIs, integrations, or cloud-based platforms (AWS, Azure, GCP) is an asset.
- Calm under pressure, organized, and focused on outcomes, in a fast-paced, high-energy environment, with the ability to adapt to evolving client needs and manage multiple delivery priorities simultaneously.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
web technology solutionsCRM technology solutionsomnichannel marketing technology solutionsdigital delivery processesKPI definitionprocess controlstechnical documentationAPIsintegrationscloud-based platforms
Soft skills
organizational skillscommunication skillscalm under pressurefocus on outcomesadaptabilityteam managementproblem-solvingattention to detailprocess improvementdelivery excellence
