Field Service Engineer – Level 1
ZEISS Group
Electron
Customer Service Engineer
KLA
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $45 per hour
Job Level
Mid-LevelSenior
About the role
- Works under minimal direction and supervision of Manager or Senior CSE.
- Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineers in resolving problems.
- The CSE is responsible for their parts inventory tracking along with documentation related administrative work.
- Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
- Repair of system level issues are based on CSEs technical knowledge, education, and training.
- CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity.
- Cross train and assist other field service engineers as appropriate.
- Provides mentorship and technical assistance to less experienced support engineers.
- CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.
Requirements
- Master's Level Degree and 0 years related work experience
- Bachelor's Level Degree and related work experience of 2 years
- Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment
- Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment
- Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work with exacting timelines to address system down events that may affect customer manufacturing area.
Benefits
- medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosingrepairingtechnical knowledgesystem level repairfield service reportinginventory trackingdocumentationproblem solvingcustomer service
Soft skills
interpersonal skillscommunication skillsmentorshipteam collaborationcustomer satisfactionaccountabilityadaptabilitytime managementanalytical skillscross training
Certifications
Master's Level DegreeBachelor's Level DegreeCertification Level 3
