Kiva

Account Manager

• Serve as the primary account manager for 25-45 large accounts ($100k+ and/or 10M+ customers).
• Lead account strategy and implementation for larger corporate partners, including throughout the entire lifecycle of the partnership.
• Manage deployment of funds responsible for 40% of loan volume that comes from partner programs.
• Develop and support new strategies for expanding and deepening Kiva’s partners through new funding and product opportunities.
• Create detailed implementation plans for customer engagement campaigns.
• Work closely with the assigned relationship manager on all accounts.
• Create a revamped partner onboarding experience and partner reengagement materials such as case studies, newsletters, infographics, and training materials.
• Host webinars/calls to share information with managed accounts and get them up to speed on Kiva.
• Lead product training sessions with partners and develop partner-facing product instructional materials.
• Conduct user surveys/research of customers and end users (i.e. employees of corporate partners) to inform product design and strategy.
• Provide both technical and tactical support to partners during campaign implementation.
• Proactively identify pain points and areas of improvement in the account management processes.
• Work cross-functionally with marketing, product, data, and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our partners.
• Represent external partners’ needs in internal meetings and set clear expectations cross-functionally of expected outcomes for corporate launches.
• Strategize with the Senior Director on ways to improve the managed lending program and partner experience.

Senior Account Manager

Engineering Manager

• Lead the team responsible for building and scaling Kiva’s products and product experience
• Shape the technical vision and provide hands-on technical leadership, guiding architecture and design decisions
• Drive execution of the team’s strategy and key deliverables, ensuring on-time, high-quality outcomes
• Lead and support a high-performing team of engineers, fostering their technical and professional growth
• Write and review code to uphold quality, model best practices, and coach teammates through direct technical collaboration
• Align with cross-functional partners across Product, Design, Partnership, and other Engineering teams to deliver complex, interdependent initiatives
• Help scale product experience, including building robust self-service capabilities
• Act as both a people manager and a hands-on technical contributor

Senior Manager, Software Engineering

• About us: Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers.\n• As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.\n• At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.\n• Key responsibilities include: Team Leadership (30%)... to be continued in actual job description

Senior Account Manager

Senior Manager, Software Engineering

Director of Enterprise Partnerships