Account Manager, Business Insurance
Marsh McLennan
Salary
💰 $83,000 - $115,000 per year
Job Level
Senior
About the role
- Serve as the primary account manager for 25-45 large accounts ($100k+ and/or 10M+ customers).
- Lead account strategy and implementation for larger corporate partners, including throughout the entire lifecycle of the partnership.
- Manage deployment of funds responsible for 40% of loan volume that comes from partner programs.
- Develop and support new strategies for expanding and deepening Kiva’s partners through new funding and product opportunities.
- Create detailed implementation plans for customer engagement campaigns.
- Work closely with the assigned relationship manager on all accounts.
- Create a revamped partner onboarding experience and partner reengagement materials such as case studies, newsletters, infographics, and training materials.
- Host webinars/calls to share information with managed accounts and get them up to speed on Kiva.
- Lead product training sessions with partners and develop partner-facing product instructional materials.
- Conduct user surveys/research of customers and end users (i.e. employees of corporate partners) to inform product design and strategy.
- Provide both technical and tactical support to partners during campaign implementation.
- Proactively identify pain points and areas of improvement in the account management processes.
- Work cross-functionally with marketing, product, data, and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our partners.
- Represent external partners’ needs in internal meetings and set clear expectations cross-functionally of expected outcomes for corporate launches.
- Strategize with the Senior Director on ways to improve the managed lending program and partner experience.
Requirements
- Minimum 5-7 years experience in fast-paced, growth-oriented organization(s), ideally in account management/partnership, marketing/tech support, with significant experience working directly with corporations
- 4-5 years experience working in a customer/partnership-centric role that includes building relationships, understanding customer pain points, and how to deliver business outcomes/value
- 3-4 years experience leading integrated marketing campaigns and working on marketing-related projects such as product marketing, content marketing, and/or partner stewardship
- Experience launching a new technical product to customers, including asset development and training plans
- Exceptional interpersonal skills and very high EQ
- Excellent verbal and written communication and excellent listening skills; adept at using Salesforce and/or analytic/data tools
- Must be independent and trustworthy to take on and manage relationships, while also being a team player and communicative with a broad set of stakeholders
- Bachelor’s degree
- At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.
- Preferred: Track record of building successful cause marketing campaigns for corporations and/or track record of upselling and expanding corporate accounts
- Preferred: Deep interest in international development and financial inclusion and capable of speaking articulately about international development and microfinance, including a strong understanding of Kiva’s role and paths for growth
- Preferred: Experience living or working internationally, particularly experience living or working in an emerging market
- Preferred: History of dedicated volunteer activity and/or commitment to non-profit organizations and international development
- Preferred: Experience working with a remote team and utilizing Slack and Asana for communications and project management
