Industrial Maintenance and Operations Assessor
Bureau Veritas Group
Commercial Operations Specialist
Kiva Brands, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $31 per hour
Job Level
Mid-LevelSenior
Tech Stack
ERPSQL
About the role
- Support sales by entering of orders submitted through phone call, text message and email
- Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc.
- Provide support to Supplier Users on Dashboards and tools within Encompass
- Provide Encompass ordering and technical support to internal and external users
- Create and maintain key database records in Encompass
- Support E-commerce orders and accounts (Leaflink / Eaze / etc.)
- Act as Point of Contact for Territory Managers on PTO
- Become in-house expert on Encompass ERP
- Set up and onboard new accounts in ERP
- Assess customer needs, answer questions, and assist with ordering process
- Meet individual goals and collaborate with sales reps to successfully meet team goals
Requirements
- Associate degree strongly preferred
- Proven experience handling high volume incoming calls, emails, text messages
- Strong attention to detail and problem-solving ability
- Excellent communication skills, both written and verbal
- Experience in wholesale distribution
- Experience with Encompass RAS and Encompass WMS
- Order fulfillment, inventory management, or sales experience
- Experience with relational databases (SQL is a plus)
- Comfortable directing people through workflows and leading new processes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Encompass ERPEncompass RASEncompass WMSorder fulfillmentinventory managementrelational databasesSQL
Soft skills
attention to detailproblem-solvingcommunication skillscollaborationcustomer service
Certifications
Associate degree
