Kiva Brands, Inc.

Operations

• Support sales by entering of orders submitted through phone call, text message and email
• Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc.
• Provide support to Supplier Users on Dashboards and tools within Encompass
• Provide Encompass ordering and technical support to internal and external users
• Create and maintain key database records in Encompass
• Support E-commerce orders and accounts (Leaflink / Eaze / etc.)
• Act as Point of Contact for Territory Managers on PTO
• Become in-house expert on Encompass ERP
• Set up and onboard new accounts in ERP
• Assess customer needs, answer questions, and assist with ordering process
• Meet individual goals and collaborate with sales reps to successfully meet team goals

Commercial Operations Specialist

Account Manager

• Grow KSS portfolio assortment and revenue within defined territory
• Travel to dispensaries to present product portfolio to managers and buyers
• Assess customer needs, answer questions, and assist with ordering process
• Generate and develop pipeline, follow up as necessary
• Process necessary paperwork to establish accounts
• Provide sales reports to management
• Meet individual goals and collaborate with other territory managers and regional sales manager to successfully meet team goals
• Manage revenue and distribution targets and reporting for respective territory and identify opportunity and gaps of growth with current portfolio
• Extensive travel and driving are essential duties and function of this position

Territory Manager

• Assist with the technology and data to support our Commercial Operations Team, Sales Team, Logistics and Operations teams
• Ensure customer creation meets the needs of all stakeholders
• Roll out tools to increase placements and points of distribution
• Create tools to get product data in front of team members
• Assist with processes to take care of Key Accounts, speed up order entry, manage credit memos
• Assist with the conversion of retailers to KSS Live
• Assist the Commercial Operations team in building out great customer service and order entry experience
• Create and measure objectives for the sales team
• Spend approximately 50% of time interacting with business users to refine/create processes and 50% managing flow of data into ERP

Operations Analyst

Account Executive

• Meet or exceed assigned revenue targets by actively managing and expanding sales within existing accounts and proactively prospecting for new business.
• Build and maintain strong relationships with key decision-makers at assigned accounts, including owners, buyers, dispensary managers, budtenders, and other relevant stakeholders.
• Work closely with Kiva Trade Marketing Managers, and retail partners to design and implement Sales Driving Activities such as promotional programs, incentives/contests, customer displays and merchandising, product launches, brand and product training, and other initiatives.
• Use data and analytics to drive decision-making, strategy development, and performance measurement.
• Identify and pursue new business opportunities within the assigned market, including targeting new accounts and expanding Kiva brands and product distribution within existing accounts.
• Contribute to achievement of company-assigned KPIs related to field activities, sales, distribution, and brand awareness.
• Oversee and execute daily interactions with retailers and all relevant field activities within the Salesforce platform, ensuring accurate contact information and logging interactions.

Field Sales Representative

• At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love.
• Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network.
• Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
• Job Summary: As the Director of Commercial Operations & Logistics you will work closely with the Warehouse Manager Southern California, Warehouse Manager Northern California and the Commercial Operations Team. This role demands a results-driven, hands-on leader who can foster a positive team culture, enhance operational efficiency, and deliver an exceptional customer and delivery experience. You will be accountable for aligning operations with company goals, managing budgets, ensuring compliance, and driving continuous improvement initiatives across the organization.

Director of Commercial Operations & Logistics

Sales

<div>At Kiva Sales &amp; Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.</div><div><br></div><div><b>JOB SUMMARY</b></div><div><br></div><div>Kiva Sales and Service (KSS) will depend on the Regional Sales Manager to provide sales support to the Southern California Region. The RSM will be responsible for the territory by providing support to the SoCal Territory Managers in achieving goals, establishing new business, and developing current buyer relationships. The Regional Manager will help deliver company assigned metrics, own the local sales team and help establish and improve buyer relationships at the dispensary level.</div>

Commercial Operations Specialist

Territory Manager

Operations Analyst

Field Sales Representative

Director of Commercial Operations & Logistics

Regional Sales Manager - Southern California